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MINI of Stevens Creek

(1,024 reviews)
Visit MINI of Stevens Creek
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award
New (866) 594-6158 (866) 594-6158
Used (866) 573-1309 (866) 573-1309
Service (866) 547-2340 (866) 547-2340

Reviews

(1,024 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MINI of Stevens Creek from DealerRater.

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a very good experience.

A fine buying experience. No pressure. We really like the car so far.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It sounds like you had a pleasant experience with us, John! Your low star rating has us concerned that there was something we could have done to make your experience better. If this is the case, please contact our General Manager at (408) 641-4608 so that we can help better serve you moving forward.

Wonderful Service!

Tony helped me with wonderful service and answered all my questions! Thank you so much, MINI @ Stevens Creek!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good experience

Good experience, easy choice when you have such a helper like Amos Tony and Mariah. Friendly atmospheres, informative guidance, no pressure, willingness to help, complete understanding of your needs. Appreciate good attitude and customer oriented approach! Love my new car more and more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad you chose our dealership. We always strive to provide personable and excellent customer service. Thank you again for the review!

Mini Cooper Hardtop at Mini Stevens Creek

Our salesmen Kaicheng Li at Mini Stevens Creek was amazing. He understood everything we were looking for, made appropriate suggestions, helped us figure everything out we needed and gave us a great deal compared to other Mini dealers in the Bay Area !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The Best Experience EVER!!

After test driving about 20 cars and going to 30 different dealerships in the Santa Cruz and Santa Clara areas, and having one insulting and frustrating experience after the other, I went to MINI of of Stevens Creek. I was not hopeful that the experience would be any different. I was completely wrong. I met with Kai and test drove the car, I ended up purchasing. He was polite, respectful and friendly! He offered us a fair price and wonderful to work with. The entire process was simple and straightforward! I would recommend Kai and MINI of Stevens Creek to every woman tired of sexist insults and anyone wanting a great deal on their new or used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great

Overall great experience! I finally transitioned from my 10 year old mini to a new 2017 Mini and I couldn't be happier. Robert was incredibly patient throughout the process and I never felt any pressure nor did I feel rushed to make a decision. Although I loved my 2005 Mini, I couldn't be more thrilled with all the new features and the smooth and solid ride of my new Mini...every single person I have dealt with at the Stevens Creek dealership was thoughtful and very helpful, particularly Robert Roberts (as well as the CFS Manager, Gifford Chan). Thanks again Robert for having the amazing patience and thoroughness in guiding me throughout the process of getting my new Mini...I love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Kathleen, for sharing your experience. We're happy to hear that you found our team so helpful. We hope that you'll consider us again in the future!

Love my MINI from MINI of Stevens Creek!

After a year of waiting, I went back to the same salesman who took me out on multiple test drives the first time around. Once again, he showed me used and new. This time I left with a barely-used 2015 4 door Cooper S hardtop and I love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Terrible Management

I purchased a new mini from Stevens Creek that was shipped to Michigan from California. The dealer shipped a damaged car, failed to provide the requested Bill of Sale, and sent me a Manufacturers Certificate of Origin that was not assigned to me. The management, quality control, and administrative section of this dealer is appallingly bad!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Terrible Management

I purchase a new mini that was shipped to Michigan from Stevens Creek. The dealership shipped a damaged car, failed to provide the requested Bill of Sale, and sent a Manufacturer's Certificate of Origin that was not assigned to me. Their quality control and administrative management is appalling!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stevens Creek Mini

My Mini Advisor was courteous, a good listener, not an over zealous sales person. He took the time to understand what I like about driving, amenities I couldn't live without and presented me a great car for purchase. No pressure, just a ton of respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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