Reviews
2017 Mini Cooper purchase
I recently bought a 2017 Mini Cooper at Mini of Stevens Creek. Started with a couple of helpful and low-key visits to their showroom for Q&A with Ken and test drives with Jeff. Checked out their extensive inventory via their web site. Decided on what features I wanted and closed with a pleasant purchase experience with Mariah. Happy owner of a new Mini!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Helpful, knowledgeable, good deal
Was good; Scott showed me the vehicles and explained everything in detail. Very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steven Creek Mini
Big inventory to choose from. Good customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service experience
Brought my Mini in for routine service, and Shane took great care of me, and the experience was seamless and quick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
What the heck!
Received my car back, but it was not completely put back together, discovered upon checking it out when we arrived at our home. I was very disappointed, and what does that say about what they did that i can't see when they left things undone and didn't catch issues during their inspection that needed attention!
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We strive to provide excellent service to our customers. If you'd like, please contact our General Manager at (408) 641-4608. We'd appreciate the chance to make your experience a positive one.
R.Mark review
I made an online appointment for my Birthday check got it in on time and was out with a clean car in about an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
owner
Shane is a great guy, very knowledgeable and very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're happy to hear that you enjoyed working with our staff, Tom! Safe travels!
Review for Jeffrey Mazzella
My review is based on my experience with Jeffrey Mazzella. I came in wanting to buy a new car. At this time, they were also hosting some sort of event but Jeff still squeezed me in and had me test drive a few cars. He was also very thorough when he explained features of each car and I was never rushed in spite of his busy schedule. Whenever I had a question, he got back to me right away... no matter what time I contacted him. Very soon after, I decided to order a custom clubman. From placing order with manufacturer to delivery of my car, he provided me status updates... even while he was on vacation! This was also my first time buying a new car, and he made it so easy. I can't recommend him enough! Thank you Jeff!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are glad you chose our dealership, Charlotte. Drive safe, and we'll see you on the road.
Super happy with my MINI purchase
Just bought my first car, ever (!) from MINI of Stevens Creek. Marco Obillo was my super helpful contact at the dealership. From the first email inquiry I made, Marco and team were on it! I special ordered my Cooper S Clubman and the process was smooth and error-free. Marco kept me informed through every step of the way and did a great job ensuring the car of my dreams was the car I ended up with. He went out of his way to help get my awesome boot stripes custom made and installed by another vendor. If you are considering purchasing a MINI, I would fully recommend that you consider this dealership and ask for Marco!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your response, Tobyl! Again, we appreciate your recommendation of MINI of Stevens Creek and we hope to be of service again in the future.
MINI of Stevens Creek
Had my car serviced after returning from MTTS 2016.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase