MINI of Stevens Creek

The service department did a check of my car; they said I needed a thermostat replacement and it would cost $3300. I found a great Mini mechanic who reviewed the problem, figured out that it needed something else, and it cost me less than $100.

It was a great experience of car service work in today's world. Devin kept me totally informed through out the entire process.

Courteous and professional, especially the finance manager, Frank. And my follow up service with Johnny and the service department He was dependable and Reliable! I recommend this dealership to anyone who is looking for Mini Cooper!

Here's a crucial tip for potential customers: ask the sales person how many people are working finance on site *today* (the day you're there). If the answer is, "one," move along to another shop. Francisco, our sales contact, was respectful, cheerful, and efficient. The waiting area was clean and tidy -- a fact which I had ample time to appreciate. We had an appointment to come pick up the car at 1:00. We showed up at 1 and my wife took the car on a test drive. By 1:30 we were ready to sign papers and hand over a check. "There's another customer with the finance guy, so it'll be a while. Why not get some lunch?" We did. At 2:30, "there are just two customers ahead of you. Have a seat in the waiting area." My wife left me at the dealer because she had actual work to get done. By 5:30, various advisors were strolling past me, assuring me that I'd be up soon. This would have made me very nervous, if I were financing the purchase. My banks are not even in this time zone and there's no way they'd be taking new loan calls this far after hours. It was 7:30 when I finally drove off the lot. I walked in the shop ready to pay cash. I had configured and ordered the car months earlier. This was going to be the easiest commission and the smoothest deal they were going to see all day. This should have been a straightforward transaction, and it was, when it was actually being processed. The delay between, "Yep, that's the car I ordered," and, "Okay, here's your money," was inexcusable. If I had walked in to buy something off the lot, they'd not have seen me after, "Go get some lunch."

The service advisor - Adrian was wonderful. He kept us apprised every step of the way. He went above and beyond in contacting our extended warranty carrier to get approval for work that needed to be done on our mini cooper.

I purchased a used vehicle from Mini of Stevens Creek and was very happy with my Sales Rep Justin Yanez. Justin is extremely personable and made the whole experience stress free. Needless to say the purchase went very smooth. I absolutely LOVE my new Camry and would recommend friends and family to purchase a vehicle from Mini of Stevens Creek.

Mini provides excellent an excellent service department. Match this with the superb staff member Blake and you have an award winning department. My service advisor Blake has alway provided great communication skills with a one of a kind tailored experience. The videos through the service are a nice touch. This lets me know and see issues which I have none. Well outside of breaks and a nail in the tire. An I absolutely the streamline payment process. Though nobody likes a bill this is the right way of service.

Always a pleasant experience and please in the proper care of my Mini. The staff has always been very nice!

This was not a pleasant experience. Basically, we waited 3 h for an oil change. I had to keep asking when the car would be ready. If they had told me it can take 3 h I would have demanded a loaner vehicle.

Oil change took over 2 hours, even with appointment. Waiting area was clean and comfortable. Johnny provided useful information, and wasn't pushy about selling services. I would return.