MINI of Stevens Creek

I bought my Mini here and come back regularly for service. This place really takes care of their customers. I am confident in the health of my mini (which I love) based on the service and transparency of the staff. They are accommodating and the dealership is comfortable to wait around in while service is happening, even if it takes a few hours. Gives me an opportunity to admire all the new cars! Thank you all for your help!

I brought my Clubman S, 2011 oil change. Service advisor was helpful and checked in with me while I waited to get my oil changed. I ended up purchasing the 3-year oil deal, this cost is $225.

Blake was my service advisor, I had a great experience with him the last time so I went with him again. He's friendly and very open about what service my car needs and what it can wait on. I like that he makes sure I'm in the know on everything that's going on from the wait time to what they're doing.

We had a great experience purchasing our first Mini Cooper from Mini of Stevens Creek. Cesar was a great no pressure salesman and made the buying process simple and straight forward. We are very happy with the Mini and would recommend this dealership to anyone.

Employees are very polite. I felt super comfortable there. I can tell they care about the consumer.

I purchased a used vehicle here that I was not financing. While the sales people were fine, it took over an hour for someone to finally come write it up. The sales person sat me down and told me the finance guy would be by shortly. They said they were having a problem with their printer and finally after an hour they brought me into the finance room. The finance manager said that he just got there from another dealership. This took another 30 minutes and there was no loan, I was paying cash. After the paperwork was signed they gave me a key but no sales contract or anything to show I bought the car. I figured maybe they would email me a copy but that never happened. I called a few days later and they said the would email me a copy yet they never did. I followed up with another call and still nothing. It's been about a month and I still don't have anything showing I purchased the car other than the little registration paper thats on the windshield. Am I asking to much?

Ordered a 2024 JCW Clubman several months ago and went to purchase it in December. I dealt with a changing cast of characters over the months but couldn?t get any numbers set for the car or my trade in despite several requests. I was told I?d get a great deal. The purchase process took 5 hours? I was given a lowball offer for my trade and threatened to walk? got a bit more but still too low. The discount was nominal but I was given a $2000 rebate?however they tried to make me take $1500 in paint protection and services which largely negated the rebate. I finally got those removed and threw in the towel and left with the car. When I reviewed my paperwork the next day I discovered the rebate was missing, necessitating another round of back and forth. Not a happy camper and will never buy another car from stevens creek again.

As it is my preference, the selection, and negotiation was all done over email/text. I was able to get the vehicle quickly. Area for improvement: Improve the signing process by making it digital. The credit application was online but still had to fill out multiple forms at the dealership. I didn't have to do any of it when getting my Tesla, so it is definitely possible.

I have bought 4 Mini Coopers from this dealership and my experience has always been great!

First off, we are extremely happy with our 2024 Mini Cooper SE EV. It is a joy to drive and so much fun! The limited range of 114 is not an issue as this is a second car, and the furthest we will drive it is Monterey, CA. With so many charging stations and the Mini's ability to charge incredibly fast, it's a non-issue. Abdul and Valen's sales team were great. There was no sales pressure, and they were very helpful. They were always open to our questions and very patient. We would definitely recommend either one to go see when buying or leasing a new Mini. Now, the signing of the paperwork and financing was another issue. It wasn't bad, but it was the typical auto sales routine that you get when buying or leasing a new car. The amount of payment you finally agree on is not the one they want you to walk out with. There is a constant pressure to add additional services. We were adamant that we wanted to stay at the payment we agreed on, but we were being pressured to add more, making our payment higher than we were comfortable wanting to pay. If you truly want us to consider these services, bring them up front during the buying process. I think more people would seriously consider them and more than likely add one or two of them. But when you pressure at the last minute, right before you sign the paperwork, it puts a sour feeling in your mouth. Most consumers are knowledgeable and always willing to listen to the dealership but be honest and upfront. Stop using the high-pressure-at-the-last-minute technique. If it weren't for that, we would have given this entire experience 5 stars. But spending nearly an hour going back and forth over additional services was not fun. The car was definitely the star of the whole experience! Thank you, Abdul and Valen!