Reviews
Overall I recommend Mini of Stevens creek.
Overall I recommend Mini of Stevens creek. The service is really good and explanation is clear.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great service from the entire team despite it being very
Great service from the entire team despite it being very late on the Saturday of Thanksgiving weekend .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Esther, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very Professional and fast service.
Very Professional and fast service. It was great, courteous and very prompt service. The video feedback from the technician and explanation is very clear Really liked the complimentary cleaning as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review of your experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Staff are very helpful, Moh the sales manager is a great
Staff are very helpful, Moh the sales manager is a great person and does his best to provide excellent customer experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Will, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
I have recently leased my Mini EV.
I have recently leased my Mini EV. The deal was great, and their customer service was excellent. Especially, Francisco was very friendly and helpful. Thanks, Francisco!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found Francisco to be so supportive during your experience here at MINI of Stevens Creek. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I really appreciate all the help I get whenever I go to
I really appreciate all the help I get whenever I go to Mini cooper In Stevens Creek.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about MINI of Stevens Creek! Feel free to stop by if you ever need any more help.
Very nice staff.
Very nice staff. The staff I have worked with are courteous, helpful, and have great communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
I received a reminder for my 2019 Mini Countryman for
I received a reminder for my 2019 Mini Countryman for brake fluid change. The Express service advisor quickly filled me in that I simply needed that and the included inspection. Other services such as coolant flush can wait, and my brake pads were still good. The service technician showed the inspection on the enclosed video. I got my car back in a couple of hours' wait. The service was courteous and efficient. I really appreciate the help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Slow.
Slow. Everything takes forever. I decided which car to pick in 20 minutes. I did not ask for low price, I paid cash, it still takes 3 hours for me to sign the paper. After the paper had been signed, I was told the car is not ready, gave me a loaner and told me the car will ready by Monday. Called Monday, I was told the car will be ready by end of the day. Show up at 6PM, the car is not ready. It was a 40 miles drive. Picked up the car on Tuesday, I was told the link is down with DMV, no paper plate, gave me a dealer plate and I was told they will next day the paper plate to me. It is now Sunday, a whole 6 days after I brought the car, no paper plate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4608 to discuss what we can do to help.
I had the pleasure of working with Johny at service.
I had the pleasure of working with Johny at service. He is very responsible and helpful. Great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Michael, thank you for your kind review; we are happy to pass along your comments to Johny here at MINI of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!