Reviews
Friendly and caring dealership
Had a very pleasant experience with my car search and buying. Extremely helpful and answering-to-the-point people. Robert and Jeffrey - you guys rock!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Service!!! The Best Staff Ever!!!
I went in for service and my experience couldn't be better. Felix Alvarez was my service advisor, he's not only knowledgeable about his job but also very polite, friendly and respectful. He's great in every aspect, definitely an asset to this company. Thanks to Mr. Alvarez I will be back again and again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, very professional
Robert Roberts helped me buy my dream car, Mini Countryman. He was very thoughtful and fun to work with. He is very knowledgable and patient with all my questions. I had a blast during the process and know that if I ever need anything he will help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome...
Our experience with Stevens Creek Mini was awesome. The whole process from A to Z was straight forward and smooth. We were initial to meet Mariah, but we were runnin a little late and by the time we got there she was already with another customer, so he handed us off to Jeff M. Jeff was awesome... took care of us. Loving the MCS
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service experience
first time customer for an urgent car repair quick e-mail replies, detailed information and feedback, good in person explanations, car cleaning, Thanks for the excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
fastest deal closures and good people
Dealing with Scott was a pleasure. Our finance person Chan was good and helpful too. Overall it was a great experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Mini Cooper 4 dr type S
We built a Mini Cooper 4 dr type S from their Web site. The Mini took exactly 8 weeks to arrive and I could track the build from start to finish. The sales person was was very patient and answered and found answers to all questions. By the way the Mini Genius on site is very very very knowledgeable. We met with the Genius two weeks after taking delivery to go over any questions on vehicle the meeting lasted 1 hour 45 minutes. He answered all questions accept one, but with in 24 hours he contacted me with the answer. Nice dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.
Great service
Very easy buying a car for San Jose mini hassle free
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Great service!
We made an appointment with Jeff M. and he was very professional and very friendly. He helped us find the car we want and was very patiently explaining to us the car features. I would recommend him to all my friends should anyone is interested in a Mini..
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Phoebe, we are deeply disappointed by your lackluster experience at MINI of Stevens Creek. If you'd like, please contact our General Manager at (408) 641-4608. We'd appreciate the chance to turn your experience around.
Nice organized people with attention to details
I just bought my third mini. Love my car and loved working with Jeff M. and Robert. Sales manager Carol, is just the kind of person anyone would want to work with, too. Although I am not ready for a service, yet, I think the service manager, Andrew, is one of the most honorable people I have ever trusted my car too. Luver, in service, always gives me a fair shake and never leaves me hanging.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase