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Bob Moore Buick GMC

(181 reviews)

Reviews

(181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Buick GMC from DealerRater.

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Review of Bob Moore

Clean and fresh waiting area. Dealership clean also. Employees very knowledgeable about your vehicle. They keep you well-informed of what is happening with your vehicle and if other problems are discovered. Will continue to use this dealership for a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the review. We appreciate your business.

Service department

The service department as a whole is first class. Ryan and the crew were very helpful and went above and beyond to ensure I was taken care of. Would definitely recommend purchasing a vehicle from any Bob Moore dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We are happy to hear you had such a great experience with us. Thank you for choosing Bob Moore.

Owner

I have purchased from Bob Moore many times in the past and have always received top service and respect. I purchased a new GMC SIEERRA DENALI from C.B. RUSSELL AND was very pleased with the deal. He is an excellent sales person and treated me with the greatest respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for being a loyal customer. We are so happy you continue to receive the customer service you deserve.

Ryan cadwallader has give great service.

Ryan has been very kind and friendly when helping me get the service I need for my car. I will continue to use bob moore buick to service my car. I feel confident in what they do and I'm very happy with the service I continue to recieve. Thank you Ryan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thanks for the review. We appreciate your business.

Quality dealership throughout this organization

This dealership believes that customer service is job #1 No pressure only knowledge by "CB" with the product line during our Enclave purchase. My service advisor "Ryan" is always responsive to customer needs and answers my questions or quickly gets the answer from appropriate technician. My most recent trailer break system was installed and was back on the road quickly. The service department folks are professionals. L. FORTIER

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy that your experience with our service department was so great. We appreciate your business and the kind words.

Great buying experience!!

We were in the market for a family vehicle and found a gem at Bob Moore! Jerry Elizardo & Chris Landoras worked with us on getting a great deal and made sure we got in and out since we drove 5.5hours from west Texas to see them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the review. Glad you enjoyed your experience with us.

Bought last year nd Looked this year

Bought 2014 Serria last September, looked at the lot for an Aciadia for my Wife but nothing we really liked. Both occasions to the dealer ship were very pleasant. Spoke directly to the GM George Miller and he went out of his way to give us extra attention - GMC, Kia and CJD all recommended

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Glad to hear you enjoyed your experience with us. Thanks for the review!!

Service department

Always gives my Enclave best oil changes, tire rotations, details. Anything we need done, they give tremendous care in making sure it is taken care of. Only dealership we go to is Bob Moore Buick. They are the Best in OKC!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi C. Porter, we're glad to hear that our team has taken great care of you! We hope you keep coming back for all your automotive sales and service needs for many years to come!

Great service department after sale

I bought my 2015 GMC in July and what a fantastic fun experience in car buying. The team worked to get me a great Finance rate and just a pleasure to work with. Then there was a few things that needed service . Sparing the details of the needs, Rick Lloyd went above and beyond to insure that the repairs were taken care of efficiently and fast.. I have since returned for routine maintenance and Rick makes sure that things get done. I don't know that I would ever shop with anyone else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Roberto

I purchased a truck last night and my experience was amazing. Roberto Velazquez was my salesperson. He greeted me promptly and qualified me into a vehicle I needed. Roberto and his manager made the negotiation process very fair and smooth on my purchase and trade in. I will definitely recommend this dealership to my friends and family. Make sure to ask for ROBERTO!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Hi, thanks for taking the time to leave a review.