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Bob Moore Buick GMC

(184 reviews)

Reviews

(184 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Buick GMC from DealerRater.

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Service department

Always gives my Enclave best oil changes, tire rotations, details. Anything we need done, they give tremendous care in making sure it is taken care of. Only dealership we go to is Bob Moore Buick. They are the Best in OKC!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi C. Porter, we're glad to hear that our team has taken great care of you! We hope you keep coming back for all your automotive sales and service needs for many years to come!

Great service department after sale

I bought my 2015 GMC in July and what a fantastic fun experience in car buying. The team worked to get me a great Finance rate and just a pleasure to work with. Then there was a few things that needed service . Sparing the details of the needs, Rick Lloyd went above and beyond to insure that the repairs were taken care of efficiently and fast.. I have since returned for routine maintenance and Rick makes sure that things get done. I don't know that I would ever shop with anyone else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Roberto

I purchased a truck last night and my experience was amazing. Roberto Velazquez was my salesperson. He greeted me promptly and qualified me into a vehicle I needed. Roberto and his manager made the negotiation process very fair and smooth on my purchase and trade in. I will definitely recommend this dealership to my friends and family. Make sure to ask for ROBERTO!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Hi, thanks for taking the time to leave a review.

Love the customer service at Bob Moore!

Friendly professional staff. Great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Hi, thanks for taking the time to leave a review.

Keystone cops

I made an appointment to see a 2012 suv. Drove 120 miles one way. The car would not even start. They said, well it ran two weeks ago. Really!!! After watching and waiting an hour and a half for them and the service department to get it started, I had to leave. They only needed to replace a dead battery, but were to cheap or something. Do business at your own risk. And if you need service, may I suggest going somewhere else

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Bob Moore Buick ==Pleasant buying experience

Mike Booker is great sales associate. Very frank and factual. Helped me get the deal I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

2016 GMC Yukon

Recently purchased a 2016 Yukon from Bob Moore. The salesman I worked with, Justin Payne, did a great job pulling out all the stops to ensure I got the vehicle I wanted. I had a really good experience purchasing this vehicle and would recommend Bob Moore GMC and Justin Payne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Hi, thanks for taking the time to leave a review.

Maintenance Tech

Exceeded expectations, received a complimentary rental for the weekend for the inconvenience of having to wait for car to get serviced and detailed before it was returned. Thanks to Justin for taking the time to find us the family vehicle we were looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Hi, thanks for taking the time to leave a review.

Poor Management

Notice salesmen that were at this location for years are now gone. Notice when you first pull into the dealership the salesmen run out like a bunch of desperate idiots. Why are they doing that? If you're even driving into the dealership for an oil change the salesmen are literally running to your car. Whoever the manager is that actually trained car salesmen to run after every car that pulls into the parking lot is a complete idiot. When I pull into a decent car dealership the salesmen at least wait until I park and get out of my car. I cannot stress enough how these people run around this car lot looking like a bunch of desperate hungry seagulls. Stupid. Plus the fact that salesmen that were here for years went out with new management makes me think the managers are idiots. Also look at these reviews. Read the reviews from 2012. Wow. What a difference from recent reviews. Save yourself some time and go somewhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

used 2008 explorer, shows clean car fax, but wrecked

vehicle listed on autotrader and bob moore's site. called to check if available, no answer, so thought since I'm 10 miles away it would be worth the drive. carfax shows no wrecks; when I arrived salesman found the vehicle sitting in back with front end (crumbled hood) and rear bumper damage(impact, and not minor). obviously wrecked, but not reported. Salesman suggested it may be in back waiting for their in house body shop to fix. funny thing, if they fix in house and don't report, an unsuspecting buyer will believe the carfax is accurate in showing no wrecks. makes one question what else is going on with this vehicle and the others on their lot. This vehicle was not marked down due to the damage either, their asking price was a good amount above blue book. caveat emptor with this dealer

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.