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Bob Moore Buick GMC

(181 reviews)

Reviews

(181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Buick GMC from DealerRater.

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Love the customer service at Bob Moore!

Friendly professional staff. Great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Hi, thanks for taking the time to leave a review.

Keystone cops

I made an appointment to see a 2012 suv. Drove 120 miles one way. The car would not even start. They said, well it ran two weeks ago. Really!!! After watching and waiting an hour and a half for them and the service department to get it started, I had to leave. They only needed to replace a dead battery, but were to cheap or something. Do business at your own risk. And if you need service, may I suggest going somewhere else

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Bob Moore Buick ==Pleasant buying experience

Mike Booker is great sales associate. Very frank and factual. Helped me get the deal I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

2016 GMC Yukon

Recently purchased a 2016 Yukon from Bob Moore. The salesman I worked with, Justin Payne, did a great job pulling out all the stops to ensure I got the vehicle I wanted. I had a really good experience purchasing this vehicle and would recommend Bob Moore GMC and Justin Payne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Hi, thanks for taking the time to leave a review.

Maintenance Tech

Exceeded expectations, received a complimentary rental for the weekend for the inconvenience of having to wait for car to get serviced and detailed before it was returned. Thanks to Justin for taking the time to find us the family vehicle we were looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Hi, thanks for taking the time to leave a review.

Poor Management

Notice salesmen that were at this location for years are now gone. Notice when you first pull into the dealership the salesmen run out like a bunch of desperate idiots. Why are they doing that? If you're even driving into the dealership for an oil change the salesmen are literally running to your car. Whoever the manager is that actually trained car salesmen to run after every car that pulls into the parking lot is a complete idiot. When I pull into a decent car dealership the salesmen at least wait until I park and get out of my car. I cannot stress enough how these people run around this car lot looking like a bunch of desperate hungry seagulls. Stupid. Plus the fact that salesmen that were here for years went out with new management makes me think the managers are idiots. Also look at these reviews. Read the reviews from 2012. Wow. What a difference from recent reviews. Save yourself some time and go somewhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

used 2008 explorer, shows clean car fax, but wrecked

vehicle listed on autotrader and bob moore's site. called to check if available, no answer, so thought since I'm 10 miles away it would be worth the drive. carfax shows no wrecks; when I arrived salesman found the vehicle sitting in back with front end (crumbled hood) and rear bumper damage(impact, and not minor). obviously wrecked, but not reported. Salesman suggested it may be in back waiting for their in house body shop to fix. funny thing, if they fix in house and don't report, an unsuspecting buyer will believe the carfax is accurate in showing no wrecks. makes one question what else is going on with this vehicle and the others on their lot. This vehicle was not marked down due to the damage either, their asking price was a good amount above blue book. caveat emptor with this dealer

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Awesome Dealership and Salesman

Justin Payne took really great care of us. He was friendly and extremely easy going. I've had a previous horrible experience with a car dealership (NOT affiliated with Bob Moore) and I lost my faith in buying cars from a dealership...until now. From start to finish was an awesome experience. Justin Payne and the other staff did not pressure me at all or use any sales tactics to make me buy a car. They wanted to make sure that I was making the best decision for my purchase. Even when I got in the financial office to sign the paperwork, I had some doubts only because of my own fears of purchasing a new vehicle. William Bones was extremely helpful and even stopped printing the paperwork because he wanted to make sure that it was something I really wanted to do; that put my trust and faith in buying from them. I didn't feel hassled or like I had to buy even if I didn't want to. Of course, we purchased a vehicle with them and I am a very happy customer. Justin, Eric and William took great care of me and we will definitely buy our next vehicle from this dealership again. I've already told 2 people looking to buy a vehicle to purchase it from Bob Moore and ask for Justin! Kudos to you all for making me believe in dealerships again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Hi, thanks for taking the time to leave a review.

Be careful here

I recently purchased a used vehicle from here on February 12th. I had the vehicle one day and noticed that on the passenger side door the vehicle had been in an accident. I called the dealership right away and they did fix the damaged area. I was really happy with them for doing the repair on the vehicle. Now after having this vehicle only three and a half months and putting a little over 1500 miles on it the transmission goes out. I took the vehicle back up so they could tell me what was wrong with the vehicle. Well today I get a call saying that the transmission is out and needs to be replaced. I was told that it will be over 4000.00 to replace or 2200.00 plus parts for them to take apart and fix. I explained that I have not even had this vehicle four months and yet it has needed two major repairs. Be careful of buying a vehicle from here, because you may end up with a lemon like me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Great buying experience

I purchased a new GMC truck on April 23rd from this Bob Moore dealership. My salesman Justin Payne was excellent throughout the process. He was very knowledgable and answered all questions I had. I will recommend this dealership and Justin to anyone I know who is interested in buying a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Bob Moore Buick-GMC and we hope to see you again.