Reviews
Scott Argyle
Scott was extremely helpful and made sure that we were satisfied. The process was easier than most car buying experiences! I would not hesitate in using Toyota Bountiful. They were recommended to us and we will pass on that same recommendation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I had my doubts about going here after a friend warned me...
I had my doubts about going here after a friend warned me against it, but they had a used Volkswagen Jetta Wagon that would have been a good first car for my brother. We did research, checked on the pricing with multiple sites, and then headed over to the dealer. The car was filthy. full of crumbs and dog hair, the tires were needing to be replaced. There were minor dings in the paint. It had obviously been well loved. We were told having it cleaned would add another $1k to the sale price, or we could purchase it as it was. Then he proceeded to give us our price - over $2k higher than the Blue Book for Excellent condition. His reason? "They calculate their bluebooks differently." He refused to budge, and argued with us, trying to talk us into it. We finally left, utterly disgusted. $3k over the max bluebook was a bit more than we could stomach.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
My wife love her new 2013 RAV4 that we got last week. I...
My wife love her new 2013 RAV4 that we got last week. I highly recommend Mr. Trafton Sayama to be your next sales guy. He is very professional. Mr. Rob Messer also handled the financing process and in fact was able to reduce the total cost by as much as $3k. Thanks to both of you. I would surely go back there for the next service of my 2012 Tacoma-------joey&maybel of Layton
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Once again Toyota of Bountiful has won us over and will...
Once again Toyota of Bountiful has won us over and will have lifelong customers. They can make the impossible happen. They are not pushy and willing to work with anyone in any situation. I would recommend Ha to anyone looking for an honest friendly salesman. He listens to what you want and doesn't try to push anything more. He was very quick and to the point. He is also very knowledgeable about the cars. I love my new Prius and will continue sending friends and family your way. The dealership is very clean, spacious, and has many things to do while you wait. The kids room is awesome as well as the snacks. If I didn't have my 4 yr old with me, I would have loved to try out the fitness center upstairs. The staff kept us informed as to what was happening so we didn't feel abandoned or wondering what was going on. A+, 5 starts, and 2 thumbs up!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
When I bought this car, I noticed how great the customer...
When I bought this car, I noticed how great the customer service was with Keyston. I definitely enjoy a dealer that has more of a laid back personality when considering a car, instead of someone just trying to push me into a car. Keyston wasn't pushy at all, and very knowledgeable on all the cars he is selling. After I left with my new used car, I noticed that my car was having a hard time starting up and had to jump it to get it going again. I took it into the dealership and Keyston and the sales manager Troy put in a brand new battery for me free of charge. They didn't have to do this since I had already bought the car, but this shows how great they are with customer service and making sure you leave with a smile on your face. Whether you are buying a Toyota or not, you should check this place out. You won't regret it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We really love the van we purchased a few weeks ago from...
We really love the van we purchased a few weeks ago from this dealership. They had more than what we had hoped for in a used vehicle, and we really got a good deal on the price. Ron was terrific to work with. Loved his personality and willingness to work with us in whatever way we needed. He really made the car buying experience fun (he wasn't pushy or overbearing, didn't waste our time, was funny and personable). The kids enjoyed the candy dispensers that they had free access to. The place was very clean and professional. Other associates there were friendly and enjoyable to talk to. Weston was professional and helpful and worked at a speed I've never seen before. The one and only downside (other than that they didn't just give us the van) was that it did seem to take an awfully long time to get us in and get the car financed for us. However, I'm not sure why that is. It may be that it was something beyond Weston's or Ron's control, but it was kinda tiresome waiting and waiting. The kids did start to get bored and we were all ready to head home. Ron was great and we appreciated his up-beat attitude during that waiting process. Overall we are very pleased with this van and with the buying experience. Ron mentioned that he wants to make us customers for life (maybe not in those words exactly) so that the next time we go car shopping we go to Toyota of Bountiful first. I'd say he did just that. We'd certainly recommend this dealership to anyone who is looking for a new or used car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Customer for life
We really love the van we purchased a few weeks ago from this dealership. They had more than what we had hoped for in a used vehicle, and we really got a good deal on the price. Ron was terrific to work with. Loved his personality and willingness to work with us in whatever way we needed. He really made the car buying experience fun (he wasn't pushy or overbearing, didn't waste our time, was funny and personable). The kids enjoyed the candy dispensers that they had free access to. The place was very clean and professional. Other associates there were friendly and enjoyable to talk to. Weston was professional and helpful and worked at a speed I've never seen before. The one and only downside (other than that they didn't just give us the van) was that it did seem to take an awfully long time to get us in and get the car financed for us. However, I'm not sure why that is. It may be that it was something beyond Weston's or Ron's control, but it was kinda tiresome waiting and waiting. The kids did start to get bored and we were all ready to head home. Ron was great and we appreciated his up-beat attitude during that waiting process. Overall we are very pleased with this van and with the buying experience. Ron mentioned that he wants to make us customers for life (maybe not in those words exactly) so that the next time we go car shopping we go to Toyota of Bountiful first. I'd say he did just that. We'd certainly recommend this dealership to anyone who is looking for a new or used car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
After going to other dealers and being treated horribly,...
After going to other dealers and being treated horribly, I checked the website for Toyota Bountiful and found they had the vehicle I wanted (2013 Toyota Rav4 Limited). I requested a quote on the website and Mike Acaris got back to me shortly to confirm my vehicle choice had the options I wanted. I made my offer through email and Mike responded very quickly. The negotiation process was very seemless and easy and I feel I got a wonderful deal. I had a trade-in so I drove to the dealer after work and after some additional negotiating (very easy). I felt that Mike/Russ also gave me a fair price for my trade. I then went in to finalize paperwork with Rob. This is the part where other dealers really made some mistakes with me and I felt Rob to be very professional, had a good personality, and treated me with respect. He explained everything I asked him to so it made sense, gave me a great deal on a service contract, and answered all my questions. Overall, a great experience and I would wholeheartedly recommend this dealer to anyone on the Wasatch Front.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service! Gerry went above and beyond to help get me...
Great service! Gerry went above and beyond to help get me in the car of my dreams! Being first time car buyer I was a little bit stressed about it, Gerry put my mind at ease and helped me understand all of the information. They don't care just about making a sale they want to get you in the right car for your needs. Not only did they make me happy but they also made my dad happy, when it comes to cars for his kids he isn't all that easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience!
Great service! Gerry went above and beyond to help get me in the car of my dreams! Being first time car buyer I was a little bit stressed about it, Gerry put my mind at ease and helped me understand all of the information. They don't care just about making a sale they want to get you in the right car for your needs. Not only did they make me happy but they also made my dad happy, when it comes to cars for his kids he isn't all that easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase