Performance Toyota Bountiful

I want to inform potential car buyers about the deeply disappointing experience I recently had at Performance Toyota Bountiful. My interaction with this dealership has left me with a bitter taste and a strong urge to warn others about their questionable business practices. First and foremost, my dissatisfaction stems from the misleading information provided about the condition of a used vehicle I purchased from Performance Toyota Bountiful. The sales team assured me that the car was in impeccable condition, emphasizing its reliability and overall quality. However, upon closer inspection, it became evident that this was far from the truth. The vehicle exhibited several undisclosed issues that significantly impacted its performance and safety. It is disheartening to realize that Performance Toyota Bountiful not only failed to disclose these issues but actively misrepresented the condition of the car, leaving me with unexpected repair costs and a sense of betrayal. Furthermore, the sales tactics employed by this dealership were nothing short of high-pressure and manipulative. From the moment I stepped onto the lot, I felt an overwhelming sense of urgency to make a purchase. The sales team seemed more focused on closing the deal than ensuring that I made an informed decision. I strongly caution anyone considering Performance Toyota Bountiful to think twice before stepping foot onto their premises. Trust is a fundamental aspect of any business transaction, and sadly, this dealership has shown a blatant disregard for honesty and transparency. I implore potential buyers to explore alternative options and spare themselves the frustration and disappointment that comes with dealing with Performance Toyota Bountiful. In conclusion, my experience with this dealership has been nothing short of regrettable. It is my sincere hope that this review serves as a warning to others, prompting them to seek a more reputable and trustworthy dealership for their automotive needs. Performance Toyota Bountiful has a long way to go in terms of ethical business practices and customer satisfaction.

Review update: pretty much don’t trust sales people. After being sold a “complete warranty” during our vehicle purchase (cost $3300) and being told “it covers EVERYTHING” except maintenance items, we’ve discovered that was a big, fat sales tactic and lie. It wasn’t our first sales person, Lorenzo, but the guy who helped us sign all the papers. We’ve had our windshield wiper fluid leaking and even with a scheduled appt it still took 4.5 hours and $80 later (not covered by the warranty that “covers everything”) just for them to tell me that they fixed a hole in the line and that it was good to go. Even when I drove around with the mechanic and tested it and said “oh good it works!” He didn’t even say anything. Then a month later we discover the fluid still leaking and I call and complain and they said I only paid for them to diagnosis it and they didn’t actually fix it. ALSO, we had our regular mechanic checkout why our oil has started leaking (they didn’t even charge anything to diagnose the issue) and there’s a $300 part that needs replaced and I was also told that it’s NOT covered by our $3300 warranty that we were told “covers everything” except maintenance. DON’T waste your money on an extended warranty if they tell you it covers everything. They’re just out for your money. And to make you sit for 4.5 hours even WITH a service appt to just diagnose something and not tell you they didn’t fix it. So I give a big thumbs down for Toyota bountiful. The only decent person there is Lorenzo who didn’t pressure us into anything and didn’t give us false information. ORIGINAL REVIEW - I give our sales guys, Lorenzo, 5 stars! He was great to work with, had great communication, and not pushy at all. I left a star off for Toyota because as I drove our new vehicle home the “check tire pressure monitoring system” message popped on right as I got on the freeway. It’s been beeping at me since and the service department is still trying to figure out if our warranty we paid lots of money for covers it. And I noticed one of the headlight bulbs was out as we drove home. I guess I could blame myself for not checking the headlights before buying it. But I would’ve thought a big car dealership would have checked and fixed those things before selling a car haha but really, my husband and I thought Lorenzo was so great and he really went out of his way to try and help us get the van we want. Thanks!

I unfortunately feel this company is VERY dishonest. I wanted to buy a sequoia, and when I got a trade in estimate for my truck they offered $24,000 dollars less then I eventually received. Feeling disheartened by the experience at Performance Toyota, I decided to take my business elsewhere. Fortunately, I found a much more reasonable and honest dealership in Murdoch Chevy. Their trade-in offer was in line with what I had received from other reputable dealerships, and the entire buying process was transparent and fair.In conclusion, my visit to Performance Toyota was a disappointing experience. I felt they were willing to take advantage of customers who may not be aware of the fair market value of their trade-ins. My advice to anyone considering purchasing a vehicle is to shop around, get multiple trade-in offers, and choose a dealership that values honesty and fairness. Unfortunately, Performance Toyota did not meet these criteria in my case.

We had a great experience with Anthony and the team at Bountiful Toyota. There is another dealer closer to us, but after a good recommendation, we drove to Bountiful. They gave us fair value for our trade and we were driving home in our new car in no time. I will definitely be shopping there again!

It was great until after I bought it. I lived out of state and had it shipped home. It was a big hassle to get Performance to work with my credit union to complete the sale. I could never get the finance guy to return my calls or emails. It was obvious when it arrived that it never went through their full point inspection or paint protection they charged for. They then messed up my registration paperwork and it’s now been two months and still no plates. Go elsewhere.

The lady I worked with was great. She talked to me so I could understand what is going on with my vehicle. She got me in and out. So appreciated.

I bought my first RAV4 there August 2016. For the next 4, maybe 5 years, I could pull in to have it serviced and see nearly all the same faces every time. But for the last 2, maybe 3 years, that is not the case. The faces are nearly all different every time . To me, that is not a good sign. I sold that RAV4 to my son when I bought my new 2022 RAV4 last year. They refused to honor the fact that I had bought the tires there and give him the free rotation. He’d asked to have an oil change done because the maintenance light had come on and they didn’t bother to tell him he had another 5,000 miles before he needed it. Just went ahead and did it. They had all the info on the screen in front of them. I call that not being honest. They also told him he needed a wheel alignment which he told them to go ahead and do. When they were done with everything, they mentioned he should get new tires because there was a very tiny leak in the sidewall of one of the tires that could not be repaired. Mind you, they did the alignment and charged him instead of giving him the option of replacing the tires first. They did sell him on the “package” of oil changes, but I’m truly doubting they’ll ever see him after h uses those. After that first experience, he believes they are just another corrupt dealership. I chose to buy my 2022 there only because I’d been treated so well with the purchase and serving of my 2016. I’m sure hoping I’m not going to regret that decision.

Fast, professional, and very polite. Clean environment in the service area as well as the lobby.

Good customer service and I enjoyed the video that was sent by the technician to show me what was going on.

From Corey helping us after hours when we showed up with a breakdown to John being extremely responsive while our car was being fixed, this was by far the best experience I’ve ever had at a dealership service department.