Reviews
I received the BEST customer service from PEPE CADILLAC.
PEPE CADILLAC drove over 1 hour to take my car and give me a loaner car to repair my wheel issue.JOB WELL DONE PEPE.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Dealership
Everyone was helpful and knowledgeable. Glad to see Ron Bald is now Service Manager. A great choice. Rick Maher immediately directed me to the best deal, and everyone was pleasant and easy to deal with. Jason and Sam are excellent in the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Another Stellar Experience
Had to bring in my 2018 Cadillac Escalade ESV. Ron the Svalbard Mgr happen to be involved with this repair trip. Truck was taken care of as promised and Sam my Service Advisor kept me in the loop every step of the way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service, salesman, and showroom
Our experience was beyond any other dealer we have ever used in the past 35 years. Even though this was our first experience with Pepe Cadillac it was the best ever. Rick Maher help use from start to finish. I would recommend him to all my friends and family. Go ask for Rick when you arrrive
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Overall Experience
Pepe Cadillac has been the best experience I have had with a car dealer in the last 10 years. From the time I walked in to check out cars to my first service I have had a great customer experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Another great experience at Pepe Cadillac w/Mr. Dave Persaud
Dave Persaud is our greatest contact over at Pepe Cadillac. I'm very satisfied with his services and integrity. I greatly appreciate him and all his help in accommodating me during the purchase transaction and pick up transition from my old Cadillac into my new Cadillac. I'm very happy with my new CT6 as well as very satisfied with Dave as my sales representative. This was my second purchase from Dave and I received same great experience this time around. I would recommend him to anyone of my family or friends looking to purchase or lease a vehicle ! Dave is very knowledgeable, patient and has always been a very professional representative. He is an asset to any company. My significant other is already planning on working with Dave to purchase his new 2019 Escalade. He also worked with Dave for the purchase of his current Escalade. We are both looking forward to continuing working with him for all our future purchases over at Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jose Reynoso’s Outstanding Service
Highly efficient and knowledgeble Sales Consultant. Very courteous. I’m very satisfied my experience was very satisfying with Jose Reynoso. I would truly recommend anyone who is interested in a cadillac to go buy it from Jose Reynoso
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scheduled service
This was my first experience with Pepe Cadillac. Jason checked me in and my car was done in very good time. All the staff were friendly and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
courteous quick and considerate of my time
I purchased a used certified XTS after I told the sales person what I wanted to spend to lease a car. He explained that I might consider buying a used auto. After purchasing the car I had a problem with one of my tires, I made a service appointment. after checking the car it was determined that the tire needed to be replaced, No fuss, no muss, and at no cost the tired was replaced. Late,r I had some difficulty with blue tooth ( through my lack of know how) I went in with no appointment and I was helped left in about 30 minutes. Dealership and waiting room is clean and all the people there are very nice and a pleasure to be with. Strongly recommend them!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sales
Excellent experience Harold was very knowledgeable and answered all of our questions. The rest of the staff were also excellent! Very smooth process from start to finish!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car