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Pepe Cadillac

(1,091 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Deal

Enjoyed the experience. Harold was very knowledgeable and and many detailed questions that we had. Good follow up skills without pressuring. We also felt we got an excellent deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2018 XT5 delivery at my home

Eric Maher the person that came to my home delivered the new car and took the old car back , couldn’t have been a nicer , he was a real gentleman explained the details of the car and that if I had any questions to call him. Thank you , Jack Petrone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Long wait

Oil change took 2 hours 15 minutes. The rest rooms were messy. Not the experience I am used to here. The service rep was very courteous.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear you had an unpleasant experience during your last service visit. We would like hear more about it so we can better assist you. Please feel free to reach out to me directly so we can properly address your concerns. Thanks you, Ron Bald Service Manager rbald@pepecadillac.com

A smooth and professional experience

I dealt with Harold Mota and he was professional, knowledgeable, polite, and showed an enthusiasm for the brand. I felt that Harold was able to quickly assess my needs and pitch the right option for me, just by normal conversation, without it seeming like an interrogation. This is my first Cadillac- a brand that was always seen as the epitome of the American dream when I grew up in Ireland. I was very pleased with the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professionalism

Salesman Kenny Sternesky was very professional with me. He didn’t pull any punches told me exactly what to expect and went out of his way to make sure I received the best deal possible. Also Frank Raniolo from the financial dept was great. Their was no hiding surprises whatsoever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very accommodating

Time for appointment kept. Sam in service is very accommodating. Washing of car very important as is the availability of a loaner car. Great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lack of follow through

I had inquired about a specific car that Pepi was listing with specific questions..After numerous emails, all I received was a car fax, which was already available online...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Don, we do apologize that we did not meet your expectations. We dropped the ball here and did not provide you with the information that you sought. For that I sincerely apologize. Corrective training has been provided to ensure this doesn't happen again. If there is another vehicle that we have available that strikes your interest, please reach out to me directly at JRomer@PepeCadillac.com. Sincerely, Jim Romer General Sales Manager JRomer@PepeCadillac.com 914-949-4300

Service visit.

Had a check engine light come on so made an appointment, Dropped the car off got a rental and received a call a few hours later. Sam explained that the part was not covered under the extended warranty but was only a minor problem. He told me the cost and how long it would take. I was glad to be informed about the status of my car. Got a call a little while later to pick it up. Went in and Sam went over what was done and I was on my way. Great service from Pepe as I get on all my service visits.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Love love love my Cadillac!

David went above and beyond! So smart and helpful ! He found the exact car I was looking for 😍 enjoyed the experience very much ! Looking forward to seeing them for my next car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best dealer experience ever !!!!

Just purchased a CT6 from Pepe Cadillac and can honestly say it was the best dealer experience I have ever had. My salesman, John, was polite, courteous and very attentive. He did not lead me to unwanted / unneeded add-ons. I walked in the door at 10:00 AM and drove home with my new car by 5:00 PM, new plates and everything. I would give them a 10 out of 10. Thank You John and the entire staff at Pepe Cadillac for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.