Pepe Cadillac

The service department technicians SUCK!!!! The service manager and shop foreman are very dismissive. Had a wheel alignment done there and had to bring it back 3x for noise- took it somewhere else they said Pepe messed up my car. Foreman said Cadillacs aren’t what they use to be and squeak- xxx? My suspension and transmission was affected by their poor quality of work. The Pepe brand experience has gone to trash at Pepe Cadillac. Sue the CFObis nice, the receptionist is a doll the parts guy is professional and understands customer service, the service advisor (3rd from the door when dropping of vehicle is Awesome) but the Shop foreman Joe and Shop manager Ron are disrespectful, negligent, dismissive, harmful xxxxxx!!!

Scammers, Gainda Basdeo‘s review is bullsh*t. Her 5 stars car buying experience was from her fiancé David Persaud. Some conflict of interest at this dealership.

Bought car in August what a great experience. Have some stuff that needs to be taken care of through warranty and dealt with Frank Raniolo and with in minutes they had a member of service team call me to make an appointment. I am super happy with the customer service of Pepe Cadillac. Frank Thank You

Ideally, I did not want to even a give a one star for this place. However, this was the only lowest star option. For starters, I inquired about a brand new escalade for 91,000. The man I spoke to asked what state I resided in. When I told him Washington state, he said "hold on a minute." He put me on hold and within seconds got back on the phone and told me that HE HAD TO RAISE the price to an additional 15,000 dollars. When I asked him why, he stated that I live on the other side of the U.S and that my state was in demand for such vehicles and that HE COULD. I have worked for many dealerships, managed several and have never been exposed to such lack of professionalism, and rudeness. I would not recommend purchasing from this dealership. Especially, if they have people working for them that takes no pride in treating customers with respect.

STAY AWAY CALLED WILLING TO PAY ASKING PRICE ON A NEW CADILLAC, WITHIN MINUTES OF BEING ON THE PHONE I WAS INFORMED THAT SINCE I WAS CALLING FROM OUT OF STATE THEY WOULD BE RAISING THE SALE PRICE BY 15,000 DOLLARS. YES YOU READ THAT RIGHT. WITHIN SECONDS NOT MINUTES THEY SHOWED ME NOT ONLY HOW UNETHICAL THEY WERE BUT THERE WAS NOT A LINE THEY WOULD NOT CROSS. BUYER BEWARE I WOULD THINK TWICE BEFOR TRUSTING THIS ESTABLISHMENT WITH NOT ONLY YOUR MONEY BUT YOUR PERSONAL INFORMATION. NEXT THING YOU KNOW THEY WILL BE SELLING THAT TO THE NEXT HIGHEST BIDDER. I ONLY WISH THAT I COULD RATE THEM LESS THAN A 1 AS I THINK THAT IS STILL TO HIGH!

STAY AWAY CALLED WILLING TO PAY ASKING PRICE ON A NEW CADILLAC, WITHIN MINUTES OF BEING ON THE PHONE I WAS INFORMED THAT SINCE I WAS CALLING FROM OUT OF STATE THEY WOULD BE RAISING THE SALE PRICE BY 15,000 DOLLARS. YES YOU READ THAT RIGHT. WITHIN SECONDS NOT MINUTES THEY SHOWED ME NOT ONLY HOW UNETHICAL THEY WERE BUT THERE WAS NOT A LINE THEY WOULD NOT CROSS. BUYER BEWARE I WOULD THINK TWICE BEFOR TRUSTING THIS ESTABLISHMENT WITH NOT ONLY YOUR MONEY BUT YOUR PERSONAL INFORMATION. NEXT THING YOU KNOW THEY WILL BE SELLING THAT TO THE NEXT HIGHEST BIDDER. I ONLY WISH THAT I COULD RATE THEM LESS THAN A 1 AS I THINK THAT IS STILL TO HIGH!

Pepe Cadillac is awesome! i had the pleasure of purchasing my New Cadillac XT5 from David Persaud. David made my entire experience as easy as possible. He was very professional and knowledgeable about their vehicles. Frank, the business manager was very thorough with the Contracts and made sure i understood what I was signing. Everyone at the dealership was extremely kind and accommodating. The dealership is very clean and has taken extra precautions during this pandemic to make their clients feel safe. I felt very comfortable buying from them! I am a SATISFIED customer and will be returning for my next lease!

Pepe Cadillac is awesome! i had the pleasure of purchasing my New Cadillac XT5 from David Persaud. David made my entire experience as easy as possible. He was very professional and knowledgeable about their vehicles. Frank, the business manager was very thorough with the Contracts and made sure i understood what I was signing. Everyone at the dealership was extremely kind and accommodating. The dealership is very clean and has taken extra precautions during this pandemic to make their clients feel safe. I felt very comfortable buying from them! I am a SATISFIED customer and will be returning for my next lease!

Best dealership I have ever been to ! Very caring and great communication ! Thanks pepe Cadillac for taking great care of my truck ! Couldn’t imagine service would be as good as sales and they were !!

At 60 years old and an aptitude for driving, I have bought beyond my fair share of autos. I have bought and/or serviced them from a plethora of Dealerships. I have had plenty of issues with many of them and particularly after they sold you a car that you probably overpaid for, they seem to have a blatant disregard for you as a customer, thereafter. Having been turned on to purchasing my first Cadillac in 2010, I have since serviced or purchased from Pepe, seven more vehicles. In sales, David has been the consummate salesperson who understood my knowledge of cars and the process of buying, used no "sales tactics", and got me some terrific deals. Frank in Finance gives me the skinny, no aftermarket shenanigan's, I truly get what I need. Perhaps more importantly, the service aspect over the years can be a bear with all these cars. When it comes to service, Ron and his team are absolutely untouchable. They do only what needs to be done, gets it done right, and they do it with professionalism. The mechanics are fantastic and insanely knowledgeable. My current lineup includes four Cadu's so I find myself at the Dealership more than I can count. The only way to sum up going to Pepe, is like going to Sunday dinner with family. Kudos kids, great job!