Reviews
Exceptional Service
This was my second visit to Pepe Cadillac for service and I have consistently received professional, personable service. Service associates thoroughly explain what will be checked, repaired and the cost. It is very easy to schedule a convenient appointment and service has always been completed in a timely manner. My service associate, Samuel, also advised me that I might need to consider purchasing two new tires during my next service visit and the cost so that I could be prepared for this. Very much appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service
This is the second car I purchased from Pepe Cadillac. Ed Kennedy was a great sales person. He made sure the car met all of my expectations. The team at Pepe Cadillac is the best. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! We are so happy to hear about your experience with Ed. He is great and goes above and beyond for his customers. We thank you for choosing Pepe Cadillac again and we look forward to seeing you again!
Excellent service and quick too!
Had a blow out on Easter Sunday while travelling. Got to Pepe Cadillac first thing Monday morning without an appointment. They were courteous, professional and knowledgeable. Got me 2 new tires under my GM Tire warranty and got me back on the road quick. Nice waiting area with free WIFI and snacks too. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service visit.
I had to have my car towed in so I called Sam and he gave me the number to call for roadside. When I got there with the car he was outside waiting for me and the rental car was ready too.. He called me the next day told me what the problem was and a few other items that were covered by the extended warranty. The car also needed a few maintenance items too. He told me the prices and we did it. He called me to let me know when the parts came in and when it would be finished. Smooth process as is always the case when I go there. Top notch service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! We are happy to hear about your experience working with Sam! He is great and does whatever he can for his customers. We appreciate the review and we look forward to seeing you again!
Pepe Cadillac
The best car service in the world. They work with you. Most importantly they remember your name which is very important to me. It shows that they care.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every customer to have a "five star" experience. We truly do care for our customers and we will do whatever we can for them. Thanks again for the review! We look forward to seeing you again!
Salesmen
I bought a new xt4 from pepe salesman dan gorelick he was very professional and provided a lot of information that was very helpful a class act
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the review! We are very happy to hear about your experience working with Dan! He is great and goes above and beyond for his customers. We thank you for your business and we wish you the best of luck with your new XT4!
Complex order
I got a Cadillac XT four. I ordered from the factory with a very complex order of multiple features. That they got it all the features I wanted. The car looks fabulous when I got it. Very happy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to leave this great review! We are thrilled to hear about your experience with us. We wish you the best of luck with you XT4!
Perfection.
Pepe Cadillac is the epitome of professionalionism, courtesy, kindness and comfort. From the moment you pull into the service department to the service desk to the waiting area. Each visit is pleasant! I would never buy any other car except a Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits with only the best there is to offer whether it is sales or service. We appreciate your loyalty and look forward to seeing you again!
Great service
Great service Their priority is the customer I would recommend them to all my friends John Gerardi Was very helpful He answered all our questions and I’m happy that I got a Cadillac love my car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! We couldn't be happier to hear about your car buying experience and that you had the opportunity of working with John. We wish you the best of luck with your new car and we look forward to seeing you again!
David is the best!!
Friendly real people who love their jobs. It makes a real difference and is a great experience . They gave me time to be alone to make sure I am happy with my decision. No pressure shopping is the way to go!!! Thanks guys
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review and thank you for choosing Pepe Cadillac! We couldn't be happier to hear about your car buying experience with us. We know buying a car is not easy and we never want a customer to feel pressured. Thanks again for the review! We look forward to working with you again!