Reviews
The Godfather
I dealt with Robinson when my wife and I were buying a truck from Harold Mota. Now Harold showed us many good vehicles with really good pricing. Now we are from Long Island and we got our Caddy people back home looking for us too. We were happy with what Harold had should us but then The Godfather shows up, Robinson.... He took Harold’s awesome deal and turned it into an offer we couldn’t refuse. Good work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
great
jasson did a great job he got me in @ out with in to hours I recommend this dealership they are top noch everthing was great yhanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy Customer
The staff is always polite and pleasant when I drop off my car for servicing. I am addressed the minute I walk in. Sam is very efficient and provides excellent service. I've been with Pepe for 7 years and have no complaints. This is definitely my home base.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
#Safe Drive
When my 2016 Cue screen went out as I was driving on 95, I was fearful because I didn’t know if I was safe to continue about my dinner plans or to cancel. After a long talk with a Onstar advisor I decided to continue with plans. But from that moment day I was unsure about driving my vehicle. I looked up PePe and they put me in for service and from the moment I left my vechile I felt reassured and comfort that whatever was going on they would figure it out. Diagnostic by diagnostic I was kept informed and comfortable with my vehicle being cared for. I truly thank Sam Kwartler for putting me at ease and to whomever it was that took my concerns seriously. As I explained I rarely drive my vehicle but Safety is what I expect when I driving.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Last minute tire change
Late on a Friday afternoon, I was putting air in my tires when I noticed a bulge on the sidewall of one of my tires. Knowing that they had Saturday hours, I called and asked if I could drop off the care overnight for the tire change. I did not need a loaner car, so this was an easy transaction which was completed on Saturday. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rafael Vargas’ Experience
Amazing service with outstanding employees! I went in to repair my rims and regular maintenance. I am very satisfied and will always come back to you guy only!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lease XT5
We were greeted immediately when we walked through the doors of this beautiful showroom. Rick Maher, our Sales Consultant, was professional and courteous, and never pressured us. It was a pleasure to work with him, as he offered us the highest level of customer service we have experienced in a car leasing experience. Before leaving with our beautiful new car, Rick gave us a thorough review of all of the car's features, and also walked us through the service department. We felt very comfortable driving out of the lot, as we know we are in good hands with Pepe.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great!
Got a flat. They were there right away and had a new tire within an hour. Everyone was friendly and very helpful. They made the best of a bad situation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You are in good hands
My family and I decided to get a second vehicle for the family, Me know in the history of Pepe Cadillac I decided to stop by, I have to say your are in good hands With the Pepe Cadilac Mr Kenny Sternesky & staff are awesome, Thank you Guys cheers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service Appointment
Everything was performed to my satisfaction. However; I;m still experiencing a mildew odor coming from the vents when I put on the AC.....had it serviced twice, yet it still keeps coming back?
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair