Pepe Cadillac

Sam greeted me as soon as I walked in and proceeded to process my scheduled service. I also wanted the team to look at the back lift gate. Sam pointed out a switch on the door controls the lift and that it did not require service. The service team got my SUV into it's scheduled service and I was out of there in no time. The whole group did a great job.

Pepe Cadillac had just serviced my 2018 Escalade and as usual everything was perfect. Was given a brand new loaner vehicle and greeted with a smile.

They weren't my Cadillac dealer but helped us anyway. I had a blowout on the highway. They found the tire I needed and had me up and running in a short while.

In the past I have had my 2012 CTS serviced by the team at Pepe. Ronald Bald, the service manager is amazing he always addressed all my concerns he is knowledgeable, professional and friendly. Since I had such a wonderful experience with service Dept. I thought why not shop for my new pre owned there too!! So I spoke to Frank Raniolo, I explained that I wanted a smaller vehicle he suggested the ATS I drove the vehicle and that was it...after a very easy transaction the car was mine. Frank took the time to explain the different warranties and what was already being covered. So I was able to make an educated choice on what I wanted. Frank introduced me to Robinson the used car manager who was very friendly. Frank also had another very nice man ( I can’t remember his name) to go over all the features of on star and the CUE system. This man was very patient with me too!! I can’t say enough good things about the employees at Pepe!! This dealership is so clean from the ladies room, waiting room, service area and showroom just from that you can tell these people are all pros and they care!! Don’t hesitate to use Pepe Cadillac!!

These guys and girls are the best at what they do, never a problem. I live about 22 miles from the dealership but these are my guys for service.

I have to say the service dept is the best ... From the time my car went in for service they kept me informed up to the time I picked it up.. The service Manager Ron Bald is the man.. He is on top of everything.. I will never go anywhere else..

After bringing my 2009 Cadillac CTS in for a service visit I decided to trade it in and lease a new 2018 Cadillac XT5. I believe I received a lower than expected trade in value for my used car but received a good deal on my lease cost. Sometimes service waiting time, and sales negotiations can take longer than anticipated. Overall rating of sales and service is very good.

CUE was ordered for replacement and will get a call when I can go back for installation. Fast and courteous. Offered a loaner if I need it.

From the time I called to make an appointment to the time my car was serviced, everyone that I came in contact with was very attentive, efficient and courteous.

Sam in the service department was excellent. He was very courteous and helpful with all my needs. My truck was serviced and a phone call and email were sent to me with the specific description of what services were provided. Pepe Cadillac is where I will purchase and service my car for a lifetime.