Pepe Cadillac

I went to the Cadillac dealer with the notion that I was only looking because I knew I would not be able to afford one. To my surprise, working with Frank Raniolo proved me wrong. Although I didn't get a new Cadallic, I am completely satisfied with the XT5 I leased. Frank worked with my budget and stayed within the range I was happy with.

Best car buying experiences. Pepe has a nice dealership and freiendly staff. Enjoying my new Cadillac. Going to take a trip with my new +Cadillac.

Car was brought in for LED lights out and car not starting properly. Was told light had to be ordered even though the visit was scheduled a week before indicating what the problem was. Car still has difficulty starting after being returned.

Starting with my initial contact with Jason Liriano to meeting with your service manager Ron Bald, I was treated the the upmost courtesy and respect which made me feel relax and in good hands. You had everything covered from a loaner to addressing the issues on my vehicle. I was kept informed of the status of my vehicle. I would hesitate in recommending your service department to any caddy owner.

I had excellent service at PEPE for my Cadillac. The service was prompt and completed in a professional and timely manner. The staff was very willing to answer my questions about the length of time it will take to complete my service.

Pepe always goes out of the way to help their customers. They are always very attentive and are willing to work with you. They treat you like family.

I live in Long Island, about 1hour 30mins from this place. I traveled here because they had a great deal, good ratings so why not? We spoke to them about a specific car and put a deposit on the phone for the car. We went to go pick it up on Saturday from these guys. It was perfectly fine seems great, clean car fax seemed to drive perfectly fine. So drove it home no issues nothing out of the ordinary. The very NEXT day there was a check engine light. Now that's weird. So emailed them they responded a few hours later. Now mind you we live an hour and half away, so they said we need to bring it. So we also let them know this is a very big inconvenience for us since we have to drive far, waste gas and pay for tolls and on top of that I have to take a day off from work. The salesman, Harold said we will be in and out, we will be priority when we get here. It should not take more then an hour. THEN he had the nerve to say it is NOT considered an inconvenience and made all this bs up why it's not. Before this incident I would have gave them a 5 stars but after this INCONVENIENCE and lack of professionalism I would not give them more then 1. Also, just so your aware him saying we are "priority" and we'll be in and out in one hour was a just flat out lie. I told the service guy that our salesman said it would take less then an hour. He replied with "He doesn't know what he is talking about, it will take a couple of hours." I was sitting there for over 7 hours. Literally 7 hours. Plus the 3 hours for commute (1.5hrs each way). So total was 10 hours To deal with this nonsense which in the salesman, Harold words was "technically not an inconvenience for us". Horrible experience. Will not recommend ever. Funny thing at the end he goes "You won't believe what it was, it was just a fuse and we just changing it." So my question is for "priority" maintenance you took 7 hours to figure out it just a fuse? It's BS. Was extremely angry. Wasted my entire day and cost me money. Not just for gas and tolls but my job which I had to take off for this. Disgusted.

Everyone is always so pleasant and welcoming. My service needs were taken care of promptly and perfectly. I really appreciate the lifts to and from work.

Very satisfied with last visit. Everything was taken care professionally and fast. Friendly and courteous service. Every time it is a great experience. Thank you!

Our interaction with Pepe was disappointing especially being a well established company. We went in June 21 to buy a vehicle and took it home July 17th. While we understood some of the reasons for this, the communication was lacking during the wait time. We have to keep calling for an update.. Even though The representatives were polite and professional, we end up driving out with our purchase not excited as we would have liked. Left a message for the manager who did not return the call. We left the dealership with I key instead of 2. The second second key was still with the previous owner. There were no negotiation on anything including price, despite the almost month wait.