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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great sales men

Sales representative Alex was very helpful with all of my questions and concerns,he was straight forward with everything ,great attitude and all togather had a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We're so happy to hear you had a great experience working with Alex! We look forward to working with you again in the future!

Lease of new XT5 Crossover

This is the third time we dealt with David and Pepe Cadillac. David has always been extremely professional in every way. David made sure that our needs were met from start to finish. I will always recommend David and Pepe Cadillac to friends. IN addition, Robinson Rodriguez and David went out of their way to insure that we get financing that met our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review of Robinson & David and thank you for staying with the Pepe Cadillac family! We're so happy to hear you had a great experience! Congratulations on your XT5. We look forward to seeing which vehicle you pick out next!

Professional and smooth. John Gerardi Sales Consultant made

John Gerardi Sales Consultant was so helpful.I recommend him without reservation .He listened to what I wanted in a vehicle and that made all the difference He typified what I found at Pepe.They are professional knowledgable and caring folks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review of John! We look forward to working with you again in the future!

Purchase of new ATS

John Gerardi found me just the car I was looking for at a great price. He listened to what I needed and made it happen. The experience couldn't have been smoother.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your ATS & welcome to the Pepe Cadillac Family! We look forward to working with you again in the future!

Happy customer

Just purchased a XT5 at Pepe Cadillac and Tom McPhillips was my Sales Consultant. Tom was personable, responsive and most importantly listened to us. He helped us navigate our options to choose a vehicle that fit our needs and lifestyle. Thank you Tom for all your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review of Tom! We look forward to working with you again in the future! Congratulations on your XT5 & Welcome to the Pepe Cadillac Family

old school dealer experience

After meeting john and explained i was purchasing a car for my father who was old school in which John new exactly what i was saying . I brought my father back to the dealer with me john immediately took to my father like they were old friends and made me feel happy to see my father getting the treatment he deserves . At 71 he has had many Cadillac's and for him to test drive the new one with all the new technologies was funny for me . After some negotiation with the finance guy john got us a great deal so i can afford to make this happen for my dad . We are thrilled to have john as a friend and you will have a new Cadillac guy for life i will only buy my Cadillac's from Peep Cadillac .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review of John! We're happy to hear we were able to get your father into a new Cadillac! We look forward to working with you and your father again in the future!

They sensed I was struggling.

Genesis Palonko and Ron are awsome people. I wasnt having a great week [DAY], then having an older car that with time needs specialized maintenance I was feeling done. Bought my car in decided to just spend the day sitting at their high class Lounge area. Not only did they sensed I was having a moment but Ron ask me why I was there waiting when it would take all day. After I responded I dont even no... Ron went away shortly after calling me and handing me the keys to a brand new 2017 ATS loner. That was nice. After returning later that day to pay. Jenna tells me weve given you a small discount 5% I mean that made more of a difference spiritually then anything else because in this world people cant slow down enough to see what makes others cry.. Thank you Pepe, Ron, and Genesis Thank you...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're so happy to hear you had a great experience working with Genesis & Ron and enjoyed the day in the 2017 ATS! We look forward to working with you again in the future!

Review of Pepe Cadillac

After an initial problem with the Service Department, the Service manager assured me that the problem was an aberration and that I should give the department another chance. I am glad to report that he was a man of his word. My next visit was flawless, and it was the stellar service I expected to receive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I LOVE my new Escalade!

David was extremely helpful to us in leasing our new Escalade. We arrived at the dealership to test drive only with no intention of making a decision that day. David not only offered us a great deal, but showed us why Escalade was the right vehicle for us over the others we were considering. Good job, Dave, we LOVE the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your Escalade! We're so happy to hear you had a great experience working with David. We look forward to working with you again in the future!

PERFECT Service Visit

This was my second PEPE Cadillac Service,and it went just as perfect as the first ! Very Professional Staff ! Greeted exactly at my appointment time Loaner Car was ready & waiting Was kept up to date on service Progress.... Gen Polanco goes over and above !"|"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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