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Napleton Clermont Chrysler Jeep Dodge RAM

(1,019 reviews)
Visit Napleton Clermont Chrysler Jeep Dodge RAM
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–7:00pm
Tuesday 8:30am–8:00pm 7:30am–7:00pm
Wednesday 8:30am–8:00pm 7:30am–7:00pm
Thursday 8:30am–8:00pm 7:30am–7:00pm
Friday 8:30am–8:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm 10:30am–5:00pm
New (888) 234-4398 (888) 234-4398
Used (888) 221-8089 (888) 221-8089
Service (888) 359-1442 (888) 359-1442

Reviews

(1,019 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Clermont Chrysler Jeep Dodge RAM from DealerRater.

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Greg is the best! Love dealing with him! Very...

Greg is the best! Love dealing with him! Very professional and kind. I would highly recommend him and Napleton’s of Clermont. Thank yo so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Greg will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Had a very unusual event that turned out positive thanks...

Had a very unusual event that turned out positive thanks to the wonderful folks at Napleton. My friend Harvey M. purchased a 2017 Chevy Silverado 1500 4wd with 110K miles. The truck was very nice. Less than 24 hours later, with less than 50 miles driven, we had to.pull off the side of I4 due to the transmission not working (no forward or reverse)! Had it towed to Napleton and it turned out the transmission was trash - unrepairable. Having purchased the truck "as is" he figured he was stuck with it. Unbelievably, Napleton management got together and they took it back, cancelled the loan and refunded the deposit! During that process, the sales rep, Frank L., found a 2018 Dodge RAM 1500 Hemi 5.7L 4wd with only 53K miles that was factory certified. My friend, Harvey M., ended up with the 2018 Dodge with full bumper to bumper warranty for around the same price as the 2017 Chevy! Now that was a very positive experience. I want to thank the Napleton team for working to get such a great outcome. Thank you to Frank L. sales representative, Megan R. sales manager, Mark D. fleet sales manager and Luis M. finance officer. A professional and caring team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Traded my 2013 Jeep Sahara for 2021 Rubicon, excellent...

Traded my 2013 Jeep Sahara for 2021 Rubicon, excellent experience. Big thanks to Billy/Sales, Carlos/Mngmnt, Louis/Finance each person displayed top customer service. Got to say one of the best car buying experiences!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that everything was completed to your satisfaction with the help of Billy, Carlos, Louis and the team! Please let us know if there is ever anything else we can assist you with. Safe travels! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Dawn Simmons was by far the best car salesperson we have...

Dawn Simmons was by far the best car salesperson we have ever had. Me and my husband have looked for and bought cars from multiple places and most of the time we feel like everyone is there and talking to us only for the money. Granted, we understand this is their job and how they get paid, it always lessens the experience. Dawn, from the beginning, did not put any added pressure on us to get something outside of our comfort zone or budget which made this always seemingly stressful experience into an enjoyable one. I am 8 months pregnant and we had our 2 year old son with us as well and she was extremely accommodating to our needs. She kept communication clear and let us know the status of the vehicle sale the entire time. Thank you, Dawn, for a great car-buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello there, thank you for your positive review. We're glad to hear that you found Dawn here at Napleton's Clermont Chrysler Dodge Jeep Ram so helpful in the purchase of your new vehicle. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

I visited this location to look at vehicles and Michael...

I visited this location to look at vehicles and Michael took great care of us! He was knowledgeable and answered all my questions. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

repairs

Bought 2014 suv from them, first week went to certified mercedes Shop only to find out vehicle was unsafe to drive, tires had cord showing brakes were so bad They didn't want it driven and transmission was in need of service Shuddered when shifting and radiator was cracked. 2000 miles Later another $6000 in repairs, all total 10,000 dollars of repairs required in first 2000 miles, either there incompetent are unethical Certainly several of these issues would have shown up on any inspection by there shop, cord showing on tires and brakes shot Are basic issues that should be taken care of before selling a vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Doug, thank you for your feedback and we apologize that we did not meet your expectations. At Napleton's Clermont Chrysler Jeep Dodge Ram we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. General Manager, Bob Barnette at (407) 287-4433

NAPLETON Dodge, Jeep and Chrysler: Awesomee dealership,...

NAPLETON Dodge, Jeep and Chrysler: Awesomee dealership, our sales rep Billy Patrick outstanding. He was very knowledgeable about our needs and was so kind and patient with all our questions. We highly recommend Napleton Dodge in Clermont for all your vehicle needs. Please ask for Billy Patrick for the most enjoyable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found Billy Patrick to be so supportive during your experience here at Napleton's Clermont Chrysler Dodge Jeep Ram. Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

This is the second car we have gotten from Napleton...

This is the second car we have gotten from Napleton Chrysler Jeep Dodge. The new showroom is both beautiful and spacious!! Most importantly though is that everyone we saw and or dealt with were extremely helpful, courteous and friendly. Definitely one of if not the best car buying experiences we have ever had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Love my sales person carlos valentin he was the best easy...

Love my sales person carlos valentin he was the best easy and fast would recommend all my friends and family any time thanks so much napleton clermont

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you choosing Napleton's Clermont Chrysler Dodge Jeep Ram! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

I bought a 2020 Dodge Challenger, my sales man was Billy...

I bought a 2020 Dodge Challenger, my sales man was Billy Patrick. I give him all 10’s he was the best. Thank you B

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Lisa, we're glad to hear you found Billy Patrick to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433