Napleton Clermont Chrysler Jeep Dodge RAM

My 2021 Ram 1500 Sport Laramie was making an awful sound in the steering column so I scheduled an appointment for 7:30. When I arrived, Kendra checked the vehicle in at which time I explained and demonstrated AND showed a video that it only requires a slight movement of the steering wheel to replicate the issue- didn’t even need to start the truck let alone test drive it. She asked if I needed a ride, I lifted up my laptop bag and said, “No, I brought my work laptop and will wait on it.” which she acknowledged. Four hours later when I went to check on status, Kendra says, “Oh, I accidentally marked it as a drop off so they didn’t look at it yet.” And acted like it wasn’t a big deal, it was to me- I wasted valuable time. At the 5 hour mark, Kendra tells me that the sound was my tires rubbing in the wheel well. Go back and read what I stated in the beginning, how did they come back with that- great question. I demanded to see the lead tech so I can show him what I brought it in for. Took about 2 seconds, but took them 6 hours to tell me they needed it a few more hours to diagnose. So I had to schedule another appointment just for them to tell me what we all already knew- the steering column had to be replaced. So here we are today, the part came in and I show up for the 3rd time for a scheduled 9:30 appointment to replace the part and 2.5 hours later my truck is still sitting outside with me still waiting inside. I will never buy another vehicle from this dealership again, NEVER, because of their mismanaged service department. They consistently over-schedule time slots with limited personnel resources and/or experienced techs. I recommend taking your money elsewhere because my experience isn’t an outlier, this is consistent and it seams the dealership in general doesn’t care to fix this issue. They’re not taking my concern serious. I’d say put yourself in my shoes, what would you do? But I’m writing this to hopefully prevent you from being in my shoes. Until they fix the mismanaged service center, I highly recommend going elsewhere.

Why is it we have to give even 1 star .When people inquire about a vehicle and make it very clear what is expected and it’s confirmed by the online sale associate only to change when you go there it’s very clear it was only to get you in the door. The $40,000 vehicle we inquired about that other dealerships were advertising anywhere from $8000 to $10000 off that we were told they would match was almost $50,000 after $5000 market adjustment and other fees. Our trade in which we provided proof of up to $23,300 from other dealers they offered us around $15,000. We are seniors and it was very clear they were taken advantage of us . If you are a senior don’t go there unless you want to be taken advantage of . My biggest point is why did they feel they could waste 2 hours of our time when we were very clear on what our expectations were. Do they feel our time isn’t important?

Worst experience I had I had bought two cars in the last two years I’m very disappointed in the service and the attitude I got from general manager Brian. was very unprofessional will never go back to the station and I’m sorry for that Without getting into too much detail but when I am lied to you I’m very upset took my vehicle there last Monday to have the oil change and check a battery issue after five hours they said the battery was changed out everything‘s good I asked for paperwork I got nothing I usually get paperwork even if they put air in my tire I knew something was up two days later I had the same issue went back waited five hours to tell me batteries were good now they have to wait On a check to find out what’s going on I decided to take my vehicle to another dealership to find out the original battery was still in there and they told me they had change it and put a new one in maybe that’s the reason I never got my paperwork from day one I have spent $90,000 on two vehicles in the last two years they have lost my business with Brian. service managerThat treat me very badly and professional I will never go back in after having my tires rotated I drove 30 miles to get home to realize they forgot to put my Lugnuts block in my truck had to go back to get my lock glad I didn’t have a flat tire

Amazing experience! Billy was a great salesman... he was honest and upfront from the beginning, did not play games. He made sure to answer any questions I might have. Billy even called the day after I bought the vehicle to make sure everything was good. I highly recommend Billy as a salesman at Napleton.

Dealer lost paperwork for late Aunts car we were selling next they lost the keys. Then to add insult to injury they auctioned it off! Beware thieves

I had a great time with everyone Steve was the guy who gave me a lot of attention and mr.Carlos also made a very deal for me! Thank you guys for your excellent job!

buenas tarde hago saber q el compañero ariel tubo el mejor trato es mui amable y atento y carlos y tengo el mejor criterio del diler como cliente y boi a recomendar mas personas muchas gracias

From the moment walking in prompt, clean, courteous, knowledgeable, pleasant, and helpful. Great experience and I will definitely return. Thank you Greg you were awesome!

Where do I start! My interaction started online with Tyisha! She took the time to answer any and all questions that I had. Showed me what they had available and what was on the way that met my request. She then scheduled an appointment to meet with a VIP Manager. When I arrived at the dealership I was tired as it was an hour commute for me. I was immediately greeted and set up with a sales person. I was given Josas! I'm so glad that I was! He wasn't pushy at all! He was extremely patient! Understood my needs financially and was completely honest as to whether or not he and the Finance Manager could make a reasonable deal with them and the vehicle I desired. He mad himself available to me every step of the way. Even though I didn't make the purchase the first time I was there, and this was at no fault of theirs, he communicated with me the entire time. He provided me with his personal cell number and made me feel like my business was important. He made me feel like it was more than a sale to him! He shared my excitement in purchasing my dream car which was and is a 2021 Dodge Durango R/T Blacktop Edition! My second trip, I drove off the lot knowing I made a great deal! Everyone at this dealership was very professional and accommodating! I got an amazing deal on my trade, everything I needed to complete the transaction was done in person and remotely as I had to have a cosigner! I didn't have a million inquiries on my credit report either! If you are looking for a great deal and exceptional customer service then go see Josas at Napelton! He and the team will take care of you start to finish! I highly recommend them!

I spent at least three days working this dealership and came to a deal on a 2021 unlimited sahara 4x4, snazzberry, altitude. I was told the vehicle was enroute to the dealership and would be destined for me to purchase. I arrived at the dealership to start the purchase process and the on duty manager gave me a song and dance on why I could not view the vehicle. In the end I was told the owner forced them to delivery my vehicle to their Kissimmee dealership to sell to someone else. A second vehicle was located and allegedly was destined for the dealership for me also. Again, the vehicle became unavailable to me. My sales representative Billy was outstanding and I believe things were out of his control. This was an awful experience.