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Napleton Clermont Chrysler Jeep Dodge RAM

(1,019 reviews)
Visit Napleton Clermont Chrysler Jeep Dodge RAM
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–7:00pm
Tuesday 8:30am–8:00pm 7:30am–7:00pm
Wednesday 8:30am–8:00pm 7:30am–7:00pm
Thursday 8:30am–8:00pm 7:30am–7:00pm
Friday 8:30am–8:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm 10:30am–5:00pm
New (888) 234-4398 (888) 234-4398
Used (888) 221-8089 (888) 221-8089
Service (888) 359-1442 (888) 359-1442

Reviews

(1,019 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Clermont Chrysler Jeep Dodge RAM from DealerRater.

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Not answering phone and no call back.

We called last night about 6:00 and no one would answer the phone. We left 3 messages and as of 4:00 today no call back. My husband accidentally put the Dav in the diesel. We had no idea what to do. Thats ok Bryan Dodge is taking care of it. They answered right away and was very helpful. We will be taking our truck there from now on.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Nancy, thank you for your feedback and we apologize that we did not meet your expectations. At Napleton's Clermont Chrysler Jeep Dodge Ram we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. General Manager, Bob Barnette at (407) 287-4433

This was my first experience w this dealership. I...

This was my first experience w this dealership. I consider myself very fortunate to have VIP rep. Dawn Simmons be my sales consultant. The was an exceptional listener, knew the products and was patient with me as we test drove 3 vehicles and spent 4 hrs putting a deal together. I couldn't be happier with her service, the deal I negotiated and the "paperwork" was seamless. My only criticism ...upon delivery the vehicle had no windshield wiper fluid and the air cleaner was excessively dirty. In my thinking these were dealer items that should of been routinely handled ...and since I didn't check.. they were on me after I got home. I highly recommend reaching out to Dawn...she'll do everything she can to get ya the best deal possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I drop my truck on monday for a simple plug installations...

I drop my truck on monday for a simple plug installations take a hole weeks the job they said supposed to be 1 days work call the dealer too many times and nobody answer my call just be transfer to a voice message and never call me back ,later spoked with the manager who supposed to contact me asap but never did ,call again and now they want to charge me twice for the job they already get pay because they miss it up and dont know how to came clean with the job if you guys out there thinking bring you vehicle to a dealer ship I encourage you to find a better place to go because this dealer when you go for the first time they treat you like a king but after they get you car you just have to sit and wait until they want to give it call or give you cars ,,,when there because somebody recommend it to me for installation of 7way plug just come back to the dealer because the plug don't work and I wish never going there in the first time and this is not anonymous customer my name is pablo and I so mad at the dealer because my bad experiences that I have it and nobody should be treated like that

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hi, thank you for your feedback and we apologize that we did not meet your expectations. At Napleton's Clermont Chrysler Jeep Dodge Ram we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. General Manager, Bob Barnette at (407) 287-4433.

Consumer response

Hi you give me this number and I call let's message and nobody calls me back, how about to give me my truck back and some time you guys answer phones for customers who need answers I have to drive 45 to get to the dealership and somebody said sorry that don't fix the problems for me 2 weeks to figure out a electric plug you guys did the installation and don't work and now my truck be in the dealership for 2 weeks that is ridiculous and stupid you want to do something my number is 203 726 6555 call me and find out what is the real problem

My wife and I received a great service in Clermont...

My wife and I received a great service in Clermont napleton.Dawn Simmons took care of us like part of our family I will definitely recommend anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Luis, thank you for your support! We're happy Dawn could help! We hope you continue to choose us for all your automotive needs. Take care! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

I’m really happy, especially with Martez who help me...

I’m really happy, especially with Martez who help me throughout the entire process. I recommend him if you are looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

Easy access to the dealership. Plenty of staff to assist...

Easy access to the dealership. Plenty of staff to assist when there is lots of customers in the service. The staff is always helpful too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're looking forward to your next visit with us!

Disappointed

Went in to see a used vehicle on special for $1800. Had vehicle and brought to front. High mileage seats are middle row seats are missing. Other seats not in good shape but price is good. Final price to buy for cash, and I had my own plates to transfer, $3587. So much for good deal or special. I walked out will not go back and unless you are looking for new, cause that i do not know. Stay for used cars.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for your feedback, Al, and we apologize that we did not meet your expectations. At Napleton's Clermont Chrysler Jeep Dodge Ram we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. General Manager, Bob Barnette (407) 287-4433

Can in with a flat tire on my charger and Greg really...

Can in with a flat tire on my charger and Greg really took care of me. The tire wasn’t going to be in until the next day so he gave me a guest vehicle and my tire was put on and ready to go the next day. Thanks Greg amazing service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Clermont Chrysler Dodge Jeep Ram as your first choice for all your vehicle needs.

Mr Greg in the Service Dept was again very courteous and...

Mr Greg in the Service Dept was again very courteous and professional and knowledgeable about our concerns for our Pacifica. Use Greg as an example to learn from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Greg here at Napleton's Clermont Chrysler Dodge Jeep Ram! We hope you continue to choose us for all your automotive needs. Take care! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Super friendly! Dawn was so helpful and went out of her...

Super friendly! Dawn was so helpful and went out of her way to help us. Dawn deserves a 10 star rating. We will definitely go back and do service here again. Every worker we worked with was very professional and made us feel so welcomed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your support! We're happy Dawn could help. Please don't hesitate to reach out if there's anything additional we can do for you. Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433