Napleton Clermont Chrysler Jeep Dodge RAM

Everything I needed done and wanted done was done. Oil change, shocks, windows and at a price that I could afford.

It was very quick and easy,everyone was very pleasant. When I pulled in to dealership I was told they would take care of me as quickly as they could and they were true to there word!!

Ability to receive a ride home and back to dealership and not have to wait several hours onsite while car being serviced.

promptness and knowledge for the service department The waiting room, and bath room were very clean. The man that helped me in the service department, kept me informed about my car.

Service center reception was A plus. Was greeted immediately followed by a full explanation of the service that was going to be provided.

My sales guy took his time taking care of ours needs doing everything he can to help us. He even bought pizza as we were there a while no fault of anyone. He went through the features of the cars and he was very friendly.

The staff was friendly, informative, and quick to help. Staff was knowledgable on wait times for the oil change and delivered on their promise to have me out of there at a specific time.

Dealt with Rich. After working with him one day and realising they did not have what I wanted. I went home did an online search and found what I wanted. So not to screw him out of a commission. I went back and asked him to do a dealer trade. We agreed on a price, so while waiting for them to go get the vehicle they came to me and asked if they could go get one that was $300 more. I said no. Then they took me to the guys that does all the paperwork. As they are walking me into the room they tell me I have to buy a third key for the jeep which cost $300. I told them I didn't want it. After closing the door he told me I had no choice. After going back and forth with him I gave in because I thought it was a new feature. You see the jeep was not there yet and I didn't have the window sticker in front of me. When we got to the "key" paper work it had an area that you could op out. I told him to un-check it. He told me I had no choice. So I signed it. HOWEVER, they did not get the jeep to me before they closed so I went home with a loaner while they kept my car because I signed all the paperwork and I would just pick it up the next day. After thinking about it I called Chrysler, told them what happen and they told me what the paper pusher told me was false. I told Chrysler I already signed the paper work. They told me that if I never took delivery of the jeep I could walk away from it. So the next day I went in, insisted my car back. The sales manager had the nerve to lecture me for not coming to him in the first place. He should be lecturing his sales department for lying to me. Rich came to me and says, I can't believe you are walking away after he drove two hours round trip for me.. I told him to go talk to the unprofessional paper pusher who lost his sale for him and for not backing me up as my sales agent. Grab my keys and walked out. Advise to all: even if you sign everything, you can still walk away and Chrysler even told me if you were mislead you can even return the vehicle. I just forgot how many days you have, but you can always call Chrysler to get that info.

I liked the way the service employee explained what they were going to do and when I went to pick up my car, it was pouring rain and my car was brought to me under cover.

No pressure. Matt was great. Whole process was very smooth. All staff members involved were knowledgeable and professional My second vehicle from this location