Napleton Clermont Chrysler Jeep Dodge RAM

My Service Advisor, Alex, was most helpful and devoted, to have a perfect service done! I was able to come to the dealer twice the same day.

Who ever is in charge of the service department should be fired. This department is completely overwhelmed and cannot handle the business they get. My experience car 1 charger took it in for a oil change. Get it back 2 days later I have 4 lights on of service that needs to be done and brakes are bad. No one said a word about it so did they do there point inspection? Car 2 ram brought it in for a oil change a recall came back for the rear differential they had the car for 7 days. Car 3 Durango brought it in for a oil change it was making a sound so I paid for a diagnostic check they thought it was a gas cap got the car back in 3 days. Left the sound continued so took it back found out it was the brakes 3 days later still haven't fixed it just took my car back. The person running this department has no idea what they are doing.

Joe was very personable and worked with us to help guide our search and direct us in purchasing both vehicles.

Dealing with Tom in service makes you a winner. He is the best to work with and is very serviceable . One of the reasons I always with Napleton. He reallty cares about his customers.

Service writer was very professional. He kept me informed of the timelines and walked me over to the check-out desk once complete.

Friendly staff; all my questions were answered; I felt I was the most important person in the building. Salesman personable and knowledgeable. Went the extra mile.

Friendly knowledgeable staff, they really treated me and my wife wonderful. They came to a solution using rebates and discounts enabled us to purchase our new Dodge Journey. Jerrit and Matt helped us and they are terrific

We did by a new Ram pick up from Napleton. However with the exception of Jonathan, this dealership is mess. We drove over to look at a truck, found the one we wanted, (we were pre approved by our credit union), got our price. We were then then told that none of the "rebates" were available to us because we had our own financing. Then the trade in we had was low balled by thousands of dollars. I thanked Jonathan and prepared to leave. Then some manager came out rubbing his face, saying I needed to "help" him. I told him no, that we were not there to help him, and it turned into a pitiful farce. He said money shouldn't matter, "we" should work together and we should just take his low ball offer. It was all he could do. We left, after he continued his insulting behavior. The next day Jonathan called with an offer, I made a counter offer, and a deal was made. We arrived that evening with check in hand and purchased the new truck. No fault of Jonathan's what should have taken about 30 minutes took over 3 hours. A pissy F & I guy who seemed confused about a loan voucher, angry that we didn't go through him to get the loan, and more irritated that we didn't want extended warranties and tire and wheel packages. We got a good deal on the truck, but the drama was way over the top, the truck was not detailed at all, just vacuumed out. Stickers were still on the wheels, and windshield. Oh and we did get the $4000 rebate. Had it not been for Jonathan this deal would not have happened, this place is understaffed and those who are there don't help out the other salesmen. This caused many delays.

Honest and friendly people. Great service. Always pleased with my experience. Feel I have made a friendly choice of a car dealer. Thank you.

Tom Russo was extremely helpful and very professional. He is an asset to you organization. He is extremely knowledgeable and personable.