Reviews
Worry free
Everyone talked to me not down on me. Customer service is very important to me and Greg along with every one I spoke with was pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shartel, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Napleton Clermont Chrysler Jeep Dodge RAM. If there is anything more that we can do please come back and see us again. Take care! Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Quick delivery and great personal service
This was my 4th vehicle from Napleton. It is always easy to deal with Joe (sales) and Brandon (sales manager).
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shawn, it was a pleasure to read about your fourth car-buying experience at Napleton Clermont Chrysler Jeep Dodge RAM. Congratulations on your vehicle!Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way.It's delightful to know Joe and Brandon provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great customer service
Excellent communication between customer and service advisor. Always a pleasure coming to this dealership. Friendly staff and environment. Would highly recommend this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great service
Short wait time. Got me in and out quickly. Called to let me know when my part was in and scheduled me in imediately to have it installed right away.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reiner, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Amazing Service Department
It amazes me how knowledgable and friendly the service personnel are! It matters that the Service Manager comes out to inquire that services are provided as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Rose! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to your next visit! Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great Service and professional personal
Very pleasant professional employees and service Service representative Tom was great and kept me inform of what was required he and the dealership were honest
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Steven! We're very happy to hear that Tom was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Middle of the road experience.
It was more what I did not like. I was given a specific dollar amount. When the bill was due, the bill had increased by $200. And no one conferred with me......period.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your feedback is greatly appreciated, Woodrow. At Napleton Clermont Chrysler Jeep Dodge RAM, we continuously strive to improve as a business, and reviews like yours help us learn more about the areas in which we need to progress. Delivering fantastic customer service is our top priority. We would like to speak with you about this issue so we can better understand it. We hope to hear from you soon. Sincerely, Napleton Clermont Chrysler Jeep Dodge RAM Team
Oil change service
The late hours allowing me to not have to wait or leave my car and the courtesy and smiles of those working into the very late hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating of our service department, Gale. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great Service
At Napleton Clermont Chrysler Jeep Dodge, everyone at the service department had shown very fast service and great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anne, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Napleton Clermont Chrysler Jeep Dodge RAM Team
Great Service
Very polite and informative. He understood my issue and helped my wife understand what was going on and made her calm. I was at work and she was panicking.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Christopher, and thank you for your kind words! We are happy to hear our team gave you and your wife comfort during your visit! We thank you again, and we look forward to servicing you again in the future! Best, Napleton Clermont Chrysler Jeep Dodge RAM Team