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Napleton Clermont Chrysler Jeep Dodge RAM

(1,019 reviews)
Visit Napleton Clermont Chrysler Jeep Dodge RAM
Sales hours: 11:00am to 6:00pm
Service hours: 10:30am to 5:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–7:00pm
Tuesday 8:30am–8:00pm 7:30am–7:00pm
Wednesday 8:30am–8:00pm 7:30am–7:00pm
Thursday 8:30am–8:00pm 7:30am–7:00pm
Friday 8:30am–8:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm 10:30am–5:00pm
New (888) 234-4398 (888) 234-4398
Used (888) 221-8089 (888) 221-8089
Service (888) 359-1442 (888) 359-1442

Reviews

(1,019 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Clermont Chrysler Jeep Dodge RAM from DealerRater.

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Over the past year I have purchased 9 vehicles for my

Over the past year I have purchased 9 vehicles for my company and myself. Chad Hartman had been great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear our Staff Chad took such great care of you! We hope we can continue to be of service to you down the road! Safe travels! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

They suck

They lie and sold us a piece of crap vehicle that the key fob does not work and refuse to give us another one. We can't even unlock the truck. I do not recommend..... Liars and thieves.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jamie, thank you for your feedback and we apologize that we did not meet your expectations. At Napleton's Clermont Chrysler Jeep Dodge Ram we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. General Manager, Bob Barnette at (407) 287-4433

Great service by Oscar cabello very professional.

Great service by Oscar cabello very professional. Manager Carlos very helpful with my deal. This will be the second car I buy at Napleton I recommend see this people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

AMAZING Customer Service!!!

Napleton of Clermont always amazes me with their service. We go out of our way to purchase our cars and have our cars serviced here because of their customer service, honesty, and understanding. A couple of days ago I ran into an emergency and was extremely panicked and Tommy assisted me. He understood my urgency, figured out a solution and a backup solution (just in case) and the next day my car was fixed. This is not the first time they have worked with me on car situations where other previous dealerships left me in tears. We have now been coming here for 5 years and will continue with our children s cars. I always recommend this place to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Heather, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Bad service while trying to

We were looking for used cars to buy for our business. This dealership had a vehicle we were interested in. Before we walked in, we were greeted by MIke, sales guy. Actually, he greeted my boyfriend & absolutely ignored me. At no point did he look at me or acknowledge me. Then when he returned from finding the car, he proceeded to walk us out. At the last minute he throws over his shoulder, "oh, what was your name again". I was snarky and clear that he had never asked for it. Then when going over the car, I immediately see the passenger locks are not working. He basically treats me like I do not know how to work a lock. We had already told him we had a few of this make and model. But when my boyfriend confirms that he agrees with me, he switches to "I'm not going to pretend there isn't anything wrong, might be a short". Hmm 2 min ago you were demeaning me and acting like I did not understand locks. Since I am the one paying for the car, I am not happy with how this is going (yeah Mikey boy, me, the woman you ignored is the one doing the cash sale). Then he starts to say how it would be so much more expensive if everything worked. Lol. Once again Mikey boy, you were not listening. We have bought multiple of the same make and model for our business. We know what they cost used and the condition we expect. And what defects are acceptable cause our mechanic can fix them. Upshot; he MIGHT be a good salesman for a guy. If you are a woman, give someone else the commission. He does not deserve it. Place looked nice and other than they keep Mike employed, seems like an ok dealership. And my bf was not a Mikey fan either. Needless to say, we did not buy the xxx he showed us, which totally did not match the description.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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.They get me a great deal on the Ram 2020. Purchased my

.They get me a great deal on the Ram 2020. Purchased my lease at a great interest rate. Great job and great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Michelle, we appreciate you choosing Napleton's Clermont Chrysler Dodge Jeep Ram! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

A very nice place to have all your car needs taken care

A very nice place to have all your car needs taken care of in one spot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

fortey.oz@gmail.com

My service consultant was awesome. Saved me money and the.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Michael, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope to be of service to you again! Take care! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Wow What an guy!

I had an excellent time shopping for my new vehicle with Carlos. He was very knowledgeable and put me in my dream car at an amazing price. Thank you Carlos! 10/10!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Carlos, we are pleased to hear about your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care! Napleton's Clermont Chrysler Dodge Jeep Ram (407) 287-4433

Great friendly environment, I bought my car and it

Great friendly environment, I bought my car and it definitely was a very pleasant experience and I never have an issue when u comes to scheduling maintenance for the car. I’m very pleased and satisfied thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.