Napleton Clermont Chrysler Jeep Dodge RAM

I wish there was a negative rating to give. This dealership does not stand behind its work, they sold a "lemon" to a person in my family and they can't figure out how to fix it. They do not return calls in a timely fashion, if at all. They know they made a mistake and just ignoring, hoping it will go away. They appear to be trying to run out the warranty. Need to file a complaint with the BBB

Do not buy a car from these people! Bought a certified pre-owned wrangler from them and it has been in the shop 6 times with the same issue, starting less than a month after purchase. They have been unable to fix it and do not seem overly concerned with the safety of the vehicle as a result of the unfixed electrical issue. I am currently driving the vehicle because it needs to, "happen when it's in the shop." Meanwhile, it has been witnessed by several workers at the dealership, it's just not happening when it is convenient to them. I have expressed that I no longer want the vehicle and I want them to buy it back, they have thus far offered to buy it back, but I have to take a $16k hit on the resale. I am currently waiting for my vehicle to fail again, though that won't help me much because it will not be at their shop when it fails, so I once again have to wait for it to fail, then bring it in, and then hope it happens while it is there. Sales manager seemed completely uninterested in speaking to me today, like I was just an annoyance to him. I asked if he would take me seriously when the electrical issue progressed to a point where the vehicle failed while I was driving with my family, and he seemed to not care at all. Do yourself a favor, if you can buy a vehicle anywhere else please do so, this dealer is awful.

Gotta say they’ve done right by me and my family yet again. Bravo Steven Stoner and the finance department on this one. Oh and Traci from service is in an elite ladies class of her own. Thank you so much for your help.

Worst experience I have ever had with a dealer. Had issues day one with the vehicle we bought told them that we no longer wanted it and it wasn’t worth the hassle. They told us sorry to late you have buyers remorse we didn’t make you buy it. So we asked to have problems with vehicle resolved since we just bought it and they said everything was fine just normal jeep issues. 3000 dollars later and I’m still fixing these normal jeep issues. Rear brakes were almost metal on metal they never told us found that when we had the tires balanced bushings gone out of the steering stabilizer that was causing it to wander all over the road. Spent two weeks at another dealer waiting for napleton to make contact with the warranty we bought that they told us o yeah warranty covers lifted vehicles with tires well they do but not the tires we had. So now we have the jeep back and it has to go back to the dealer again because it has another issue that we have to fight with the warranty all over again. Getting ahold of anyone after purchase is done is almost impossible and asking for any kind of assistance or help or even getting out of the vehicle because you have had nothing but issues and haven’t even made the first payment there response was sure we will put you into a new vehicle with 12k negative equity and you will be paying almost 70k for a vehicle not even worth 43. But that’s besides the point. Please whatever you do if you can buy somewhere else there are so many better dealers I wish I would have listened to my gut and my wife and just waited to buy a vehicle. Stuck with a shiny lawn ornament. Thanks Napleton appreciate it.

Wonderful experience with Steven Stoner purchasing my new car! Easy and great customer service! Highly recommend!

DON'T BUY HERE, SCAM ARTISTS. I purchased a BRAND NEW 2021 Grand Cherokee at this dealership in October of 2021, at time of purchase, this brand new Cherokee was scratched on the gas cover. I was almost pressured into signing a form that stated there were no flaws with the vehicle. After much pushback, they finally documented the issue and said it can be fixed. During the buying process and running numbers, Oscar came back to the table with someone else's form (completely different vehicle, owner name, etc), when this was pointed out, he said it was okay and tried to proceed with that document for MY vehicle. My husband said something and after more pushback, miraculously my form appeared again with MY numbers. This was VERY shady. Because I was persistent in buying the vehicle, I continued with the sale. I was told a new gas cover would be ordered for my vehicle. I chased this for about a month with the service department, turns out it was NEVER ordered like I was promised it was 3x. After one week of owning my vehicle, the speakers sounded like pure static, I went in and they replaced the speaker in my dash. Several weeks later, the right side of vehicles speakers were working, the left ones weren't consistently working and again they still sounded like static. Fast forward, my cover for the gas cap comes in. I made an appointment to have it installed, I waited over 4 hours for my speaker issue and gas cover to be installed. After waiting all this time in the service center, Scott Davis comes out to inform me that they couldn't color match the new cap to my vehicle's color, it was a total waste of my time. They offered for me to have the scratched buffed and painted elsewhere and then I'd be reimbursed. Fast forward to now, I made an appointment since my push to start was not working properly on my vehicle. They blamed this on a wireless car play adapter that was plugged into my car, I never believed that. But okay, I play along with it. They unplug it, they can't find any other issue with my car, no codes, nothing wrong, they test it a couple of times there, send me on my way. I get home and ofcourse my push to start is still not working. I call back, they tell me to come back. I make that appointment for the issue to be resolved once more, with that appt I make an oil change appointment as well. My vehicle was at the service center for 7 hours! About hour 5 I call the dealership and text my advisor several times for an update, nothing. I couldn't get ANYONE to give me an update. I got Tracie on the phone, I was patient, I was kind, I shared my frustration with the lack of communication and not being looped in on my vehicle. I live an hour from this dealership, I need to know when to get my car. After 7 hours, I go to pick my car up. I was told during this appointment they did a software update on my vehicle and the oil change. I get home, to absolute NO surprise, my push to start button is still not starting my vehicle, I call back. They order me a new button, I make another appt, drop my car off, I waited two hours for service this time around which was amazing. My vehicle is done, the button/module is replaced, they test it, everything is working. I get in my car to leave, I notice the leather panel in my vehicle is damaged. I speak with Scott Davis the service manager, the damage to my vehicle is talked down because it wasn't major & he doubted warranty would cover it because it was so "minor", it is like they were trying to convince me that I could no longer see it after he rubbed it a couple of times. He said their vinyl guy could take a look at it, this would do nothing, it should be replaced, THEY damaged it I finally leave, get home and my push to start button is STILL not starting my vehicle. My third appt has recently passed (vehicle was there for 8 days and radio frequency module was replaced) get home, and the issue is still NOT resolved. I bought my 2021 Grand Cherokee in October 2021 and it doesn't even have 8k miles on it. NEVER in my life have I dealt with such poor customer service.

Maverick Feijoo took really good care of us. No hassle, no pressure. This is our third vehicle purchased from this location.

Steven Stoner was amazing! Super helpful and knowledgeable. Will definitely be telling everyone to head his way.

Just got my dream car today!! I finally got my wrangler! Thank you so much Oscar!! You are the best! Kept me informed every step of the way and I am so grateful 🙏

Brooke C has made the car buying process as easy as can be. She was so attentive and was so amazing with communicating with me. I would recommend Brooke to everyone looking for a car!