Reviews
I always have a good experience here.
I always have a good experience here. They are fast and friendly. I would recommend them to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com
Very prompt and professional No It only took 45 minutes
Very prompt and professional No It only took 45 minutes for all they did. That's fast !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
I dont know how to properly thank Josh or Russ Darrow for
I dont know how to properly thank Josh or Russ Darrow for the time and effort they put in to getting me a vehicle. Josh was great, patient, understanding, and down-to-earth. I felt comfortable and Josh helped keep my 10 yr old daughters ADHD from going bonkers. My brother said he gets all his vehicles through Russ Darrow and he is a business owner. Now, my parents may need help from Russ Darrow to help with their situation. I can't thank Josh or the rest of the crew for helping me out. Being on a fixed income, disabled, 53 yrs old, single parent with a 10 yr old special needs child is very tough. I needed a stable vehicle and I drove away with one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Took advantage of a woman buying a car for the first
Took advantage of a woman buying a car for the first time. Added things in contract without explaining them. Took 4 1/2 hours to finalize did not get half the paperwork .
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Good afternoon, I apologize for the less than perfect experience. Buying a car can be overwhelming, and i apologize the cadence left you feeling taken advantage of. We strive for everybody to have a complete understanding of the documents that you sign. Please stop in and Rob will go over the documents with you again, and we can make sure he gives you a copy of each document as he goes over it. If you still have trouble understanding i will sit in as well and see if i can clear anything up. If there are any mistakes or if you did not want a service contract for your vehicle, we can make sure you are refunded 100%. If you wanted to stop in please do anytime. If you wanted to schedule a specific time to have Rob's undivided attention, please call 262-506-3150
I would like to know your name so I can schedule a meeting. It is an hour drive each way.
Again no follow up. How can I make an appointment with you If zi do not know your name or title?
The service was awesome and fast!
The service was awesome and fast! I received a video showing me how everything looked under the vehicle. Thank you for such great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com
Sales team did a competent job but having issues getting
Sales team did a competent job but having issues getting a second key fob. We're not told there was only one key fob until the deal was done and we were picking up the car. Still trying to work through this issue.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Josh Kiscellus josh.kiscellus@russdarrow.com
I will be visiting the Mitsubishi dealership in Waukesha on Tuesday 6/24 at 8:00am to have the service team attempt to program a second key fob. However we were told there are no guarantees it will work, and there would be a $120 charge whether successful or not. I would think a dealership as large and reputable as Russ Darrow would be able to accommodate this relatively small request. Our expectation is that a 1 year old car should have been sold with 2 working key fobs to start with. At a minimum we'd expect a fob we purchased could be programmed at no charge to us. My mobile number is 414-975-5298 and email is tenhaken@att.net. Thank you for your assistance in getting this resolved.
Awesome workers ,well professional, I feel welcome , good
Awesome workers ,well professional, I feel welcome , good Communication skills. I will always come back .!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Josh Kiscellus josh.kiscellus@russdarrow.com
They are respectful of my car and me and take care of us
They are respectful of my car and me and take care of us in everyway
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Josh Kiscellus josh.kiscellus@russdarrow.com
Great experience and great results!
Great experience and great results! I’m happy! I appreciate all the help and support from Russ Darrow
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com
Excellent and caring They take their jobs seriously and
Excellent and caring They take their jobs seriously and promote a trusting relationship His name is Dilmurad not Dolmus
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com