Russ Darrow Mitsubishi

Rodrigo was very helpful explain every detail of the process. Made it feel comfortable to ask questions and it was a really easy and fast process. Thank you so much.

We were a little frustrated with the communication early in the car buying process. However, our salesman reached out, went above and beyond to correct any issues and we bought a great car.

Terrible customer service. I purchased my 2020 Ford Fusion November 9, 2022 at the Russ Darrow Mitsubishi of Waukesha. I was told that my car needed to be sent to a ford dealership due to a recall issue and that I would be able to pick my car up with that week. Well a couple of days turned into almost 1 month. I was very patient with the store the entire time. When I went to pick up my car Dec 6 I was not compensated at all nor did I push for anything. Today February 21, 2023 my check engine light has come on. I called Russ Darrow Mitsubishi if Waukesha and spoke with Bransen in finance department and asked him if he could be so kindly and explain my warranty to me. I told him I had scheduled service at Uptown Ford near my home and I just wanted to know if my warranty will cover the check engine light issue. He stated yes you are fully covered and to provide them with the Vehicle contract. Not once did Bransen tell me that Only Russ Darrow Stores can service my vehicle. I followed Bransens instructions and now Russ Darrow is not allowing them to fix the car. I was told I had to pay $300 for diagnostic. I called Russ Darrow Mitsubishi of Waukesha for help. Matt who failed to give me a last name was very dismissive and very rude. Told me that they fixed my car back in Dec out of the kindness of their hearts and they did not have to do that for me. I would like to speak to the office of president regarding this matter. I will speak with my lawyers as well and proceed with legal action

Really good prices, good service, I recomend Rigo, He will work for your best deal.

I thought all the people there were very helpful and grateful they really do a great job

Rob was great. Best experience I’ve had ever with buying a car. I would definitely recommend him and this dealership to my friends and family. He was great, even with my kids being there.

I was interested in a used Accord for sale, and made an appointment for a test drive. When I arrived, Rigo informed me that it was a wholesale car and that it needed $1300 in repairs. If this info had been disclosed to me I would not have driven over an hour to come see it. Very disappointing. On a positive note, Rigo was apologetic and kind.

They refused to help out with any needs that I had with the car after I purchased it from them I have only had it a month and ended up with a new transmission had to have it toed and they refused to backup their vehicle or help their customers in any way very rude people Never had such poor customer service I will be telling everybody to never shop at Russ Darrow Mitsubichi

Malvin and Brandon and all we interacted with were extremely nice. Malvin, our sales agent was helpful with information about the car and getting us through the process. Brandon was able to help with financing. Our 6-month-old was with us the entire time, which took about 4.5 hours, so if I have any negative feedback, it is that the process took a VERY long time. We were extremely happy with our service, and give your boy Malvin a raise!

Both Malvin and Eric were very helpful in helping me find a good vehicle and made the process very enjoyable!