Reviews
Definitely recommend
Definitely would recommend this place in the future. Made this car buying experience much better for me than my first time buying a car. Definitely appreciate how much I was taken care of and the fact they took what I wanted and helped me find the perfect car for me
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience Breanna! We are happy our amazing Darrow Difference Makers could help you when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Congratulations on your purchase!
I purchased a 2012 Chevy Cruise and didn't do a warranty
I purchased a 2012 Chevy Cruise and didn't do a warranty package. I got home I can't open the middle console and the key fob was damaged and the CD player doesn't work. Can I get these fixed by your dealership at your cost?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this issue to our attention. We are sad to hear you are having an issue with your vehicle. A member of our management team will be in contact so we can discuss these issues and come to a beneficial solution. We hope we are able to resolve this.
Hopefully everything is well with your health now. If you would like to bring the car in that is fine, we're on a skeleton crew on Saturday, I can have Marvin call you to schedule a time based on current availability and your schedule. Thanks
Sorry I did not call you back. I had medical issues. I would like to bring the car in Saturday 27th if possible to resolve the 3 issues I mentioned in my review. Anthony Adam
Helpful, friendly.
Helpful, friendly. Worked with them for my last 3 cars, and the experience just keeps getting better.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!
a personalized and quality attention I thank Rigoberto
a personalized and quality attention I thank Rigoberto for his kindness also the approval for the credit was super fast
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with us at Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!
Very friendly and helpful from sales to care service.
Very friendly and helpful from sales to care service. They went above and beyond to get the car that I want as well as the car service they will keep you updated and informed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review. We at Russ Darrow Mitsubishi always strive to make all customers and friends comfortable when they work with us. We always put you first! Thank You for your business and we hope you enjoy your new car. See you again soon.
Great service.
Great service. Very professional. Thanks to Braden and Robert and Josh. Would highly recommend to everyone
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Tom for the review we appreciate your business. Hope you enjoy your new car. See you soon!!!
My recent visit with the Russ Darrow service department
My recent visit with the Russ Darrow service department is one of the best I have ever experienced. Marvin, the service advisor, followed through promptly on all of my questions and concerns and offered great solutions at a fair price. I can't say enough good things about my experience except to say I definitely will be back again. The great service includes a nice chat I had with Nicholas in the Sales Department while I was waiting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!
Always helpful, kind, and giving reminders about upcoming...
Always helpful, kind, and giving reminders about upcoming maintenance! Prices are very affordable, and scheduling is very easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience during your visit at Russ Darrow Mitsubishi. Greatly Appreciated!!! We are glad to hear Marvin provided a 5 Star level of service.
Go somewhere else - Terribly managed dealer
two months without a car - gave me such a hard time to get my transmission replaced at 46k on the car.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott Marquardt, we are so sorry to hear you had a bad experience with us. We work really hard to make sure that we show every customer what makes the Darrow Difference at our stores, so we are upset to hear that was not the case. Please call us at 262-506-3150. We hope you give us a chance to earn your business back.
Very friendly and efficient. I am on my second car here...
Very friendly and efficient. I am on my second car here and I wouldn't dream of going anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving this review! We are so happy to hear you had a 5 star experience at Russ Darrow Mitsubishi. We hope to see you again soon.