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Russ Darrow Mitsubishi

(707 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 10 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 890-9116 (888) 890-9116
Used (262) 510-2858 (262) 510-2858
Service (262) 510-0485 (262) 510-0485

Reviews

(707 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Mitsubishi from DealerRater.

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Great service, maintenance service is excellent. I...

Great service, maintenance service is excellent. I recommend Russ Darrow. The car selection ranges that fits any budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your gracious review Derick Curry. We at Russ Darrow Mitsubishi always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for stopping in and we hope to see you again soon.

They were very willing to work with me even with my...

They were very willing to work with me even with my credit situation & chapter 13

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving us this review! We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi  . Listening to our customers wants and needs, is a big part of what makes the Darrow Difference. We hope to see you again soon!

Good, prompt service that I always get when I need to...

Good, prompt service that I always get when I need to take my car in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I took my car in and Russ Darrow in Waukesha was very...

I took my car in and Russ Darrow in Waukesha was very thorough and very knowledgeable and with all my questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service. I called early morning after hearing a...

Great service. I called early morning after hearing a shrill from the left side of my car. They fit me in and was finished in 1 hour! Always honest and good advice with repair and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving us this review. We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi. We hope to see you again soon!

Great customer service, very polite and professional....

Great customer service, very polite and professional. They were informative and timely in servicing my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this 5-star review. We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

The service here from day one has been awesome! I love...

The service here from day one has been awesome! I love this location and the service . Thanks to the whole team for all that you do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this review! We are so happy to hear you had a 5 star experience at Russ Darrow Mitsubishi. We hope you experienced the Darrow Difference while working with us, see you again soon.

This was one of the best purchase experiences I have had....

This was one of the best purchase experiences I have had. Rob was knowledgeable and in no way did he pressure me! I didn't have to fight for a good deal because they had it all in writing better than I expected! Josh in the finance/paperwork office was exceptional as well! They really took the stress out of purchasing a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us Sue. We at Russ Darrow Mitsubishi always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for your business. Welcome to the Darrow family!

Rob in finance was informative and efficient. Brandon...

Rob in finance was informative and efficient. Brandon made sure we got quick service. Everybody was very professional and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy our amazing Darrow Difference Makers could help you when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Please visit us again soon!

I went for a tire rotation and oil change. Everyone was...

I went for a tire rotation and oil change. Everyone was very nice and helpful;)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank You for taking the time to leave a review for us at Russ Darrow Mitsubishi, We appreciate you and your business.