Russ Darrow Mitsubishi

A warm welcome, friendly talk, excellent communication, easy to understand, experienced a familiar atmosphere , overall outstanding.

Prompt, honest and good people to work with. Always reasonable prices with the great job that was done on my vehicle.

Awesome people!! Took care of me quickly and professionally. Recommend them wholeheartedly!! Thank you so much!!!!

Everything and everyone was very helpful and curtious in helping us buy our new Mitsubishi we personally want to thank Dan and everyone else looking forward to seeing you in the future

Experience from start to finish was great. Customer service from Rigo and others met our expectations! Thank you for the awesome buying experience.

Quick easy and a decent selection. As a former salesperson mine was really nice and easy to talk to

Great experience with buying my vehicle. Love the way my family enjoying our road trip

I had a great salesman. MALVIN did a excellent job!!! He did a great job letting me know about all the functions of the vehicle 😀 Very knowledgeable. Wonderful job 👏

Terrible Customer Service: does not stand behind their vehicles. No integrity. Very unprofessional. Hard to work with. I bought a highlander off of the used lot! I drove over 4 hours to get the vehicle only to end up in the shop 1 week after I got it. A tranny hose leak and issues with the gear case. While they stood behind those fixes… I continued to have issue with the gear lube that continued. Words like “well if the other dealership treated you so well why don’t you buy from them.” And a focus on and extended package rather than how they were going to take care of me was the least. Will NEVER return to such a poor dealership.

2017 Ford Focus problem jerk was having problems going into gear from stop to go position, and wanted to return after having it for 8 days. In order for me to have Russ Darrow Mitsubishi, Waukesha take back the car and get my trade in back, they made me apply for another loan to get my car back. Now the price of the loan is 15,000, Before trade in my loan had only 10,000 left to pay on it. I feel I got taken advantage of, because I only had the new car for 8 days. I feel it was wrong for Russ Darrow to charge me 5000.00 more. And kept my 1000 dollar down payment, which doesn't show on contract. Service denied the issues and told me to take it to a Ford dealership. Steve in the service dept drove the car with me and agreed there were issues, but the General manager told me that this wasn't true. Sales and Service dept. had so many stories and lies they couldn't remember what they told me before. Tried to save money to reduce car payments. Now I'm paying more for my original car and higher monthly payments. I got so screwed over and now really suffering to survive just because I was sold a bad car. Do you research before buying, when you hear one lie or have their words be different coming out of another person's mouth, then stop because you're getting taken advantage of. I trusted Rico (salesman) not to take advantage of me, since I personally knew him and his wife, but unfortunately I was wrong.