Reviews
Another very well done and fast service.
Another very well done and fast service. It took less than 30 minutes and I was well looked after.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Daniela, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Kiscellus josh.kiscellus@russdarrow.com
The way they trick me and my car is very good.
The way they trick me and my car is very good. I would like to choose Russ Darrow Mitsubishi again next times.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Both talked about the car in detail Both helped in tire
Both talked about the car in detail Both helped in tire history and discussion Satisfaction achieved before I left
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mitsubishi. We look forward to having you as one of our valued customers for many more years to come! Josh Kiscellus josh.kiscellus@russdarrow.com
Overall we had a positive experience, but we did have
Overall we had a positive experience, but we did have some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we found out late in the negotiations that she actually worked for a third party service. She made promises and statements which proved to be untrue. At the dealership there were some items that also added to our 3 star rating: There was an open recall for the tailgate wiring harness. Your team told us Honda does not address something like this until it actually breaks. Dahl Honda is replacing it tomorrow. We made an appointment to see the Ridgeline in person and were told that it would be ready. It wasn't. It was delayed time and again and when it was finally available, the trunk bed and storage area were dirty- lots of dog hair, a plastic spoon, etc. During the wait, we were repeated asked to give the down payment check. I held it until WE were ready. The vehicle came with only one key fob even though we were told that we could get a second one. We are ordering one now from an outside source. During the price negotiations, the Ridgeline price went down online a couple of times, but these weren't reflected in Darrow's price calculations while an etching fee was added on. After some serious talk, this fee was waived and that put the final price closer to where we felt it should have been. The supposed Xzilon treatment price was expensive and something that we had no choice on. We were told that it was applied to all the Russ Darrow vehicles. Also, when talking with the third party person, the extensive Russ Darrow pre-certification inspection was often mentioned. We asked for a copy repeatedly, but never received it. The Ridgeline had a little damage to the dashboard that was very hard to see in the online photos. Since we live in Central Wisconsin, we did hire an inspection of our own which showed this. When we brought this up, we were told that the vehicle was being sold "as is". One last item. The gas gauge was on E as we looked at the vehicle. I spoke with the salesperson who did put a little fuel in the Ridgeline before we left. As mentioned at the start, overall the experience at Russ Darrow was OK. After everything we had been through pursuing this vehicle, we were left feeling worn out instead of a feeling of joy. I hope this review helps you to implement some changes to get your dealership up to the 5 star rating you desire. Thank you
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
My apologies for any confusion in your purchase process. Please call me and we can discuss further. (262)506-3150
You are correct in saying that we did not pay for the Xzilon treatment, however this was only for the reason that we financed the vehicle through Russ Darrow. We were told if we did not do this financing we would have to pay the $2895 amount. We did not have any details for the financing such as who, percentage rate, and so on until we sat down with Aaron on Friday. We could have financed it locally otherwise. The supposed third party person we dealt with was Kylie Korpela. We were told that she was a third party person-not a Russ Darrow employee-by our "salesperson" Michael Pilarte and I think Aaron said the same. The only dealings we had with Michael before Friday were sales proposals showing figures that I had sent to Kylie. As you can see, there was a real lack of communication and following through with commitments and details by whomever. Aaron and Michael received 4 stars because they were nice to deal with in person, not because of any preparation work or providing details beforehand done in our behalf. I would have argued over the vehicle's final price if it hadn't been for the fact that we liked the Ridgeline's looks and features plus I was tired of going around and around on items with nothing ever being done or answered. As I said previously, the ratings were not given to be too critical, but to hopefully aid in improving. You may hear different things about the promises and business dealings, but I do have text messages which can verify the truthfulness of what I have told you. The information is for you to use or disregard. Your choice. Thanks for contacting me. Chris
This is just an update to a previous review. Some additional information came to our attention and I wanted to address those. Again, the Ridgeline is a good vehicle and the purchase of it was okay, but there is a warning that I wanted to share. Regardless of what is said before the contact is to be signed, make sure that you have IN WRITING any offers, promises, etc that you have been told about your purchase. We did experience a couple of things that were said, but did not happen. Going back after the purchase proved to be a waste of time. We should have been more careful, but we trusted that what we were told would be honored.
The experience was great.
The experience was great. The employees were awesome. They made sure we were taken care and comfortable of the whole time there. I was able to leave with a car I always wanted. Definitely would recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Talisha, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com
Great service and great team 👏 glad o coose russ darrow.
Great service and great team 👏 glad o coose russ darrow. The service was efficient. Thank you !!! 😊
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Melvin, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com
Great people, great service!
Great people, great service! No hassles! Always making sure car is ready for the road!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com
Inform and straightforward response to the issues with my
Inform and straightforward response to the issues with my vehicle. I would definitely use would have no problem with using your service department again
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Kiscellus josh.kiscellus@russdarrow.com
Amazing customer service as always.
Amazing customer service as always. They do a great job making sure the vehicle is fixed right the first time
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com
Aesthetically speaking, the car LOOKS fine and all damage
Aesthetically speaking, the car LOOKS fine and all damage caused in the accident are gone, but service wise, the car hasn’t felt/driven like how I would expect it to. I still hear something that I feel isn’t right, but I’m also tired of the back and forth so I’ll deal with it at a later time on my own elsewhere. I was promised a partial refund due to all of the inconveniences I experienced (wrong chrome, needed service missed, delays & losing my key) and that was at least a month ago or more. I’m not sure if I’m more upset at the woman who hit my car or myself for bringing my car here. I’ve worked in customer service and nobody has that any more, just pay up & hope for the best.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Kiscellus josh.kiscellus@russdarrow.com