Reviews
Good Experience
I would have to say that the overall experience I had with this dealership was great. I am extremely happy with the auto I purchased as well as the help I was given from Annette Wiggins. I live in Alabama, so I pretty much did everything over the phone and through email leading up to my arrival and final purchase of auto. This was my first car buying experience in about 7 years and I was extremely pleased with how I was treated. The only negative thing I can say about the purchase was obtaining the disc for the Navigation in my new auto. They did not have the correct disc for the vehicle and it took about 2 weeks for me to receive it through the mail. I would have to say if that is the only negative thing throughout the entire experience, that is not too bad at all and is the only reason for not receiving 5 stars. I would just like to thank Annette again for all her help and professional attitude and making this car buying experience for my growing family a wonderful one.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Low expectations...excellent results
We purchased a 2012 Lexus LS460L from Automax Atlanta. I have not purchased a Lexus from a used car lot before, so I was somewhat skeptical about the experience...including a warning from my own authorized Lexus dealership. However, to my very pleasant surprise, it was a great experience. The car was pristine (from California) except for some damage to the chrome wheels. Omar, the general manager, put 4 new chrome Lexus wheels on the car as part of the purchase price, and we departed very pleased. Annette was our sales rep, and she was very friendly and accommadating. I would highly recommend this used car company.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A Great Experience at Automax!
Our car purchasing experience at Automax was about as painless as these things can go. Annette was extremely kind and wonderful to work with. The cars are already priced as low as they can go, way under the prices of the bigger dealerships. Consequently, there is no need to haggle or put on your "game face," and the staff doesn't try to sucker you into anything. The platinum warranty offered is worth every penny, and you still come out under what you would have paid at a big box dealership. Stress free, we walked out with our car the same day. Thanks again, Automax!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience!
Our car purchasing experience at Automax was about as painless as these things can go. Annette was extremely kind and wonderful to work with. The cars are already priced as low as they can go, way under the prices of the bigger dealerships. Consequently, there is no need to haggle or put on your "game face," and the staff doesn't try to sucker you into anything. The platinum warranty offered is worth every penny, and you still come out under what you would have paid at a big box dealership. Stress free, we walked out with our car the same day. Thanks again, Automax!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lesson learned
Bought a 2011 Honda Odyssey Ex-L from here. There is a reason for their low prices. Many reviews on here talk about this dealership selling wrecked vehicles and it is the truth. We have had our car 8 months now and the clear coat has started peeling off. Took it to our local Honda dealer and they showed me signs all over the car were it has been repainted and that the front windshield has been replaced. There was overspray and paint runs all over the car that I should have noticed. This was of course not disclosed when I purchased the vehicle and my lack of expertise really cost me. So I call the dealership and talk to Lakeem who sold me the car. He says that he's with a customer and will get right back with me and of course never does. I wonder how many people on here that gave positive reviews don't even know they purchased a wrecked vehicle??? Don't do it!!! The prices are great but there's a reason.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
At the time when customer called I was very busy with other customer for a few hours lost track of time and forgot to call customer but when a customer calls 8 months later they have an issue without bring it in it's hard to do anything I only had one call from customer and they didn't give me a chance to resolve the issue they never came in with van and they never sent pics so couldn't tell what condition the car was in. Its common practice that franchised dealer would bash independent dealer product as they are upset, that why customer didn’t purchased one of theirs overpriced product. FYI we purchase same off- lease inventory as they do straight from Honda. Minor touchup can be expected from a used off lease inventory as they have to go through reconditioning process that certainly don’t make a car bad. It totally depends on how you look at it.
A pleasurable experience!
Everyone on staff was professional and truly appreciated my business, They effortlessly made my purchase flawless. Mr Jackson, my sales rep was dialed into my needs from the time her answered my call. Thank you Mr Alex for working with me on all of my options. I found the gentleman who processed my paper work extreme professional and kind. I will recommend Automax Atlanta to all of my family and friends. Nan Richardson
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
buy a used car for my brother
great selection of cars. Alex was great help work with us for few days to get a great deal for us im going let my family & friends know for their next car go buy from him . keep up good work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A great service
My son found Automax Atlanta via google searches online, in the hopes of purchasing a nice used vehicle for college, however, when we got there, I ended up leaving with a 2013 ES350 Lexus. I received great service from Alan Hudda.. He was very professional and patient with me in making a wise decision that fit my budget. I recommend this dealership to anyone looking to receive great professional service and well priced off-leased and used vehicles. My son is driving my 2003 Landrover... so this story ends well for everyone. Thanks Alan for great customer service and satisfaction overall.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly and quick
Incredible selection! Alex was very friendly, and accommodating to my schedule and time. I will buy my next car from Automax Atlanta. You should too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly and quick
Incredible selection! Alex was very friendly, and accommodating to my schedule and time. I will buy my next car from Automax Atlanta. You should too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase