Maximum Auto Outlet

Ask for Kyle if you want great customer service. He seems like a very honest and genuine person who just wants to help you find the right car for you. I'm a very satisfied customer and would go back to him for my sales needs in the future.

Each time i’m in the market to buy a car, this place has what I need which is great but the customer service aspect is horrible. I need to go inside to ask to speak with a salesperson when they know absolutely nothing about cars. I was interested in a Maserati parked inside and wanted to know more about it when the man didn’t know what country it’s made in, Italy. Cmon this is not the kind of people who should work at a dealer this big. Ali, is the worst. Always rude and talks back about things he has no clue about. This is the last time I would check a car from here. Not to mention, Ali slammed the door on another parked car, clumsy. Their prices are high as well, when you compare the prices, they say they have the best wholesale prices when its all crap. Sad to see multiple cars I would love to buy when the service makes me unwelcome.

They are a rip off , 14’ Infiniti 48,000 Transmission blew exactly 1 week after purchase ... and also the car did not pass inspection....:TOOO new of a car for so many problems ... don’t buy from them

I will adjust this review when my issue is resolved. My truck is great, My salesman Jay was great, the initial process was great. I wanted to pay my taxes a switch my plates to the new vehicle on my own and not add the cost to my financing. 27 days later I am still awaiting my title, They gave me temporary tags with the wrong vehicle, they did fix that and got me new tags thanks to Jay. But for 27 days they haven't been able to get the title to me so I can go to DMV, get my tags and get the title to the bank. This could be a 4 star review otherwise, absolutely ridiculous that this should take anymore than a few days or even a week or so, 4 weeks is nuts.

Mr. K was a our sales person. Everything went smoothly. I bought a 2007 cadillac xxx for my daughter. She loves the car. For a used car it is in really great shape. Will buy from them again.

Mr.K was the salesman that sold me my car , he was professional and patient . I greatly recommend buying with him I would come back and buy a car again

Maximum Auto Outlet is bait and switching their advertised prices. The salesperson Karina asked to run my credit. I told her I only wanted one hard inquiry. I received 8 credit karma email alerts that they ran 8 hard inquires.

My 19 year old son purchased a car from Maximum to only get the car home the same evening to discover the car has no high beam lights. The reason for this is because there were no bulbs, or housing for where the bulbs go, therefore it could not even pass state inspection. The car also had, no heat, an oil leak, no under skirting under the fender wheel area because it had broke and was dragging the ground the same day as purchase. This car clearly had not been checked out by the employees of this operation. Trying to get the repairs made to the car by the dealer was a complete nightmare the management team is dishonest, rude, & very unprofessional. The management claimed repairs were made but they all were not. Also a big one the dealer never filed the paperwork with the VA DMV & registered the car to my son or applied for his permanent license plates that we discovered by going to the DMV & contacting the Motor Vehicle Board In Richmond Va. (However after not returning 7 of our phone calls in regards to where our permanent plates for the car was because our 30 day tags expired the dealer lied once again & claimed they were delivered to us. FUNNY THING CONSIDERING NO PAPERWORK WAS FILED WITH THE VA DMV) Also if you look at the Better Business Bureau page you will see that Maximum Auto Outlets accreditation was revoked for failure to address customer complaints on numerous occasions.

Went to look at a 2011 Honda Pilot. Evan Wheeler introduced himself and had me test drive it. Test drive was great and saw some things that needed minor repair. Evan assured me they would be taken care of. I made a deposit and Evan was in consistent communication with me the following week. Went to pick up the Pilot and all repairs were made. Evan was professional and personable through the entire process. I will be a future customer of Maximum Auto Outlet.

They have a great service and the people are so nice I would probably buy again to this guys! They have a very good options