Reviews
Great Customer Service
I bought a 2008 BMW 335xi from Lance. He made my process very easy and accomodating. From the start of me inquiring on the vehicle, Lance called and emailed me. Then met us at the dealership as we flew in from Georgia. Very professional and friendly. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Poor Service
Maximum Auto Outlet is not a good place to buy a car. The sales and management are very unprofessional. Recently had a problem with a car purchased there and found they did not inspect the car properly but passed it anyway. This left us with a repair that I believe they should pay for. Talked to several other indepent inspectors and they said it should have been caught.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologize for this situation. Please give me a call so I can investigate this situation myself. Lance Sales Mgr 703-822-7998
Never Again
Very poor customer service. I had many questions about the car I was interested in and they couldnt answer most of them. They simply gave me the car keys and told me to drive it around. They kept changing price quoted on their website for a much higher price. Not sure if this is their regular practice, but i would urge caution when dealing with this dealer.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I apologize for your experience here at our dealership. What specific questions did you want answered, because I am willing to help. Please give me a call at 703-822-7998. We would like your experience to be pleasant and we want you to return to our dealership to earn your business. Lance Sales Manager 703-822-7998
Poor Quality
They're lake of Customer Service, their employees never take care of you as other dealership's employees. Especially if they realized you are not buying, or you're just looking.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase