Metro Kia of Madison

I worked with service advisor Alec and Technician Vince, both were very friendly and professional. They were up front with what needed to be done, and a great price.

7/27/19 we were hit by another car on the interstate. We hobbled our car to metro Kia only to find out that they no longer have a body shop. They were out of loaner cars but the sales manager gave us a new car off the lot to use for a few days. When the insurance company totaled our car metro Kia gave us a great deal on a used cadenza. Today we decided to buy a new car for my wife and we got a great deal on her car also.

Fast low price oil changes. Great customer service from sales department. The sales department gave us a loaner car when our car was in an accident. Then they gave us great deal on a used cadenza when found out our insurance company was going to total our car. so then 2 weeks later we bought a new car for my wife. We have bought a total of 5 cars from them.

I have never written a car dealer review before, partly because early in my life I gave up on the perceived costs and confusion in trying to make comparisons. I bought into the stereotypical idea of how a 'car salesman' is low on the totem pole of honorable professions. Now I feel that I was wrong about avoiding car dealerships, but for now I can only speak highly of Metro Kia of Madison. We started out just casually looking with a vague idea of what we might want to buy. We heard of Metro's great warranties so we stopped there first. Justin met us at the door and that began our great experience. He listens carefully and responds to every question. This is a rare quality among most of society so it was easy to feel like friends and that we would have our best shot at finding what we want. We fleshed out what we wanted in a vehicle and let Justin do the research. Since what we wanted was not common, we expected it would take months and that was fine, even preferable to us since we were not in a hurry. Then 2 days later, he called and said he found our car. And sure enough it really was perfect for us. On the financing side Kyle also was the epitome of professionalism and friendliness, just like Justin. We arranged to have some modifications made and that process was a breeze also with great results. While there may have been some luck involved with so quickly finding exactly what we wanted, I can only say what a fun and enjoyable experience it was to buy our Kia Sorento, a 2015 with low miles, from Justin at Metro Kia of Madison.

I was ignorant on "buying the car from dealership"(So far I only bought from private parties), i incurred a good learning fee while i bought a car from them. Do yourself a favor, avoid dealerships, especially this one. PS - The used vehicles on their website are overpriced. Don't settle for what you think is a good negotiation. Only settle for what your initial offer to them would be. Stick to what you think is right.

You have to go through the stressful process of challenging their inflated value and additional charges to make their additional revenues. Sad that they simply cant give you a fair market price upfront. Very tiring to deal with this old model.

Well my experience at Metro Kia has been rocky from the start, I have been told may different things throughout my experience all contradicting the other. When we arrived we were met right away and the sales person said he would definitely get us in a vehicle that night even though it was only 1hr until closing time, I said that would be great... so he brought up a vehicle that had almost everything we asked for in it took it for a test drive and liked it, asked if there were any others we could look at that might have the options we wanted he advised us that he did not have any that had all or some more of our options so we settled on getting the one we test drove. Next the finance manager came in and offered us a number of extended options which included Extended Warranty, a package that offered free oil changes at any KIA Dealership, extra key fobs (1 per year with deductible weather lost, stolen, or Broken), and a protection package that would “protect the seats from stains and the paint from Scratches and Dings” when we asked him for an extra key (only came with one) he said that I could come back at a later date and just pay the $50 deductible for a secondary key and I said ok, they put a dealer plate on it (had to sign a rental agreement which I had for 3 weeks which was weird the rental agreement was the only paperwork I received when we left) and we drove it off the lot at around 10:30-11:00, the next day we realized they had put two different brand and tread tires on it and brought it back, were were advised that since they were brand new tires they would not replace them so that they all matched (I talked to a few other KIA dealerships and was advised that they should have put matching tires on it before the sale), I finally received the “welcome call” to which they asked me a lot of questions that i could not answer and they asked why I didn’t have my paperwork for for the sale which i should have received before we left the dealership advised them I didn’t receive any other paperwork and had to go back to get it and the finance manager laughed and said “yeah we forgot to give you the paperwork” I then took it into Russ Darrow for an oil change and was advised I “did not have any packages that included Oil Changes or the options to receive a Key Fob for only $50 the only package received was for an Extended Warranty and that the protection package I bought was only Scotch Gard on the seats and a rust proofer that was the same as what is already applied at the factory” which cost $700, so I went back to Metro and was advised that all that was offered to me was the Protection Package and the General Extended Warranty and that if I wanted the other package it would cost me an additional $500+ (even thought that package was offered to me and I accepted) but as long as I brought the vehicle back to Metro for oils changes they would be free and was advised that the Sales person and the Finance person that I dealt with were no longer employed by Metro Kia, that same day I went to the service department to advise them that my High Beam Headlight on the drivers side is pointing into the air and not the road at that point I was told I would have to pay $75 to figure out what was wrong (even though it is still under warranty) this should not be the case since it is still under warranty I’m just going to have to deal with it because I’m not paying $75 for them to tell me something I already know and should be covered under the original factory warranty, now at metro I was advised that the oils changes were not included with the sale and would not be free...

Was very pleased with the professionalism of the sales employee and manager that helped me with my new car purchase. Was in an upside down on the loan on a car that I enjoyed very much, and after much thinking I decided to replace rather than fix. Going from a high performance car to an economy car can be a big deal when you're used to having some horsepower and a heavy car, and naturally I was under a lot of stress when you have to get rid of your favorite car. They were informative and explained the cost benefits of how changing to the new car would benefit long term. I went back to the store with concerns after the purchase about the differences between my new car and my old car and they did not take offense or treat me poorly at all. Metro kia helped me find a car that fit my needs and did not over promise what I would be receiving and helped fit my budget with a reliable car. The fuel savings and lower insurance have already benefiting other areas of my finances.

Best selection, best service, very friendly and courteous staff, wonderful clean showroom... went out of their way to make me happy, listen to my financial situation, was able to get me placed into a brand new vehicle for less than a used vehicle.. which was beyond amazing!! These guys are the best... I'm going back in a few months with my husband to get him a car as well.. We love love love the five stars we received all-around. Will be returning for sure.

Dane was an awesome salesperson. The entire process was painless and it was a pleasure to experience Metro Kia. We would recommend it to any and all interested in purchasing a vehicle. Thank you so much for your patience and understanding through our car purchasing process. You made it fun!!!