Reviews
This one of the worst experiences of my life, and I am 55
This one of the worst experiences of my life, and I am 55 years old. I was lied too, repeatedly, and when i wasnt being lied to, i was being ignored. Daniel Berkeczi, sent me laughing emojis when i expressed my frustrations with my car not being delivered when they said it would be. after i was told it would be delivered 9 times before it actually showed up. and, now i have to take it to a mechanic, because 3 codes came up when it was put on the code device! i have no idea how these guys have jobs, let alone are part of a functioning business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Everything went smooth, no problems, great customer
Everything went smooth, no problems, great customer service, first time buying online, and had a great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know your first online car-buying experience with The Taverna Collection was a smooth and positive one! Thanks for sharing this feedback, we appreciate it. Safe travels in your new ride!
The Salesman Justin Torres did a great job helping me to
The Salesman Justin Torres did a great job helping me to buy my SL 550. He was very respectful and knowledgeable; he was honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know that our team, especially Justin, was able to assist you in purchasing your Mercedes-Benz SL 550 at The Taverna Collection. We appreciate the feedback and hope you enjoy your new ride!
This was the worst experience I have had at a dealership
This was the worst experience I have had at a dealership in 25 years. They lied, treated me like I was stupid, and sent me nonlegal threats through text messages. I have the receipts
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This feedback is concerning to receive. This is not how we aim to conduct business and it's concerning that you've been left feeling this way. We take claims like these very seriously and would appreciate the opportunity to discuss this further so we can address any issues appropriately. Please reach out at your earliest convenience. Thank you, Bethanie Isaac - Customer Service Advocate - bi@drivetaverna.com
Sale and financing great but delivered to wrong house oil
Sale and financing great but delivered to wrong house oil gasket missing and all oil drained in neighbors driveway
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Will was very friendly, helpful, and patient as we
Will was very friendly, helpful, and patient as we contacted him many times with questions and concerns. All of our concerns were addressed and resolved quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know that Will was able to assist you effectively and efficiently at The Taverna Collection. We appreciate your feedback, and we'll make sure all of our team members continue providing excellent service!
There were damage to the vehicle that was not show to me
There were damage to the vehicle that was not show to me upfront. The pictures on the website are deceiving and doesn’t show what’s really wrong with the vehicle. Upon getting the vehicle I had to immediately get an oil change and brake pads and rotors for the front and rear of the vehicle. I asked for my tags from my trade in vehicle and ray bahn sunglasses to be returned to me. My dealer promised that the items would be returned but I never got the tags or my glasses. When the courier came to pick up my trade in. I was not notified in advance so I would have been able to take off my tags or get items out of it. This overall experience has been terrible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
These guys get the Job done from start to finish.
These guys get the Job done from start to finish. Communicates with you real well during the whole process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know that you had a smooth experience with us at The Taverna Collection. Communication is key, and we strive to keep our customers informed throughout the process. Thanks for your feedback!
Terrible experience.
Terrible experience. They falsified the condition of the car. When i recieved it it ran hot i requested a different car or the car fixed the next day. They refused to pay for th car to be fixed nor sale me another car. I complained to Bank. They took the loan back. They refuse to reurn and answer calls. This is my worst experincd in buying 35 cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Ohh my The Taverna Collection is an awesome company!
Ohh my The Taverna Collection is an awesome company!! The vehicles are in excellent condition. Also, the seller Natile was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know you had an awesome experience with us at The Taverna Collection! It's great that Natile was able to assist and meet your expectations. Thanks for the positive feedback, we appreciate it!