Reviews
Just had our Genesis picked up for a recall service.
Just had our Genesis picked up for a recall service. The shop and service was exceptional. They only had the car for about 3 hours. When it was delivered it had been washed, looking great. Nice job. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your recall service experience with Genesis of Portland was exceptional and efficient! It's great to know the team took such good care of your car. Thank you for sharing this positive feedback!
I had to return to the dealer for a DEQ test because I
I had to return to the dealer for a DEQ test because I kept my old plates and they were within 90 days of renewal. Dealer had to DEQ the car per Oregon law. The dealer ate the cost and They were quick fitting me in when I showed up without an appt.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Aaron, we're glad to hear that our Genesis of Portland team could assist you promptly and cover the DEQ test cost. We appreciate your understanding and support!
Both Moon and Michael were polite and professional and
Both Moon and Michael were polite and professional and very responsive to my initial inquiry about the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Aaron, we're delighted to hear that Moon and Michael provided you with a professional experience at Genesis of Portland. Thanks for sharing your feedback!
Friendly and efficient throughout sales and purchase.
Friendly and efficient throughout sales and purchase. Easy process from beginning to end—very satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that the sales and purchase process was smooth and satisfying for you at Genesis of Portland. Thank you for sharing your experience with us!
Great salesperson, not pushy, follow up and communication
Great salesperson, not pushy, follow up and communication were excellent. In and out of the dealership is n a short period of time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear about your positive experience at Genesis of Portland! Our team strives for efficient and seamless service. Thanks for sharing!
My recent service experience at Genesis of Portland was
My recent service experience at Genesis of Portland was excellent in the following ways: 1) Michael was courteous and efficient: 2)the service technician did everything he was supposed to do carefully and well. I do have a big gripe. After 25 years with Lexus, the service center atmosphere from garage to waiting area to snacks is a distinct comedown and quite disappointing.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that Michael and our service technician provided excellent service at Genesis of Portland. We appreciate your feedback regarding the atmosphere and will take it into consideration as we strive to improve every aspect of our customer experience. Thank you for sharing your thoughts with us.
The Dealer provided a hassle free, friendly environment.
The Dealer provided a hassle free, friendly environment. Chris was well informed regarding the vehicle as well as options for finanacing. Finanace staff was very knowledgeable and helful. Great experience.!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Chris and the finance team at Genesis of Portland made your experience hassle-free and enjoyable. Thank you for sharing this positive feedback, we hope you're enjoying your new vehicle!
Moon was amazing as a professional, knowledgeable sales
Moon was amazing as a professional, knowledgeable sales person. His willingness to help and patient sealed the deal. Finance meeting was actually enjoyable! Five stars for excellent staff!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Moon and our team at Genesis of Portland made your experience so positive! Thank you for the fantastic review. Enjoy your new vehicle!
They are good and take care of the customer.
They are good and take care of the customer. They were professional and courteous. Thank Evan and Jordan for the help!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Moin, we're delighted to hear that Evan and Jordan provided you with professional and courteous service at Genesis of Portland. Thank you for the kind words!
I purchased a new vehicle from this dealership and was
I purchased a new vehicle from this dealership and was disappointed my salesperson was not very knowledgeable about the car I expressed interest in. Although Mike M. was quite friendly and easy to work with, he lacked some basic information about key features of the vehicle that I ended up having to Google to obtain. I realize he hasn't worked there long, but he should have been better trained.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car