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Genesis of Portland

(98 reviews)
Visit Genesis of Portland
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–5:00pm Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (503) 715-3184 (503) 715-3184
Used (503) 208-9920 (503) 208-9920
Service (503) 208-9922 (503) 208-9922

Reviews

(98 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of Portland from DealerRater.

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My recent service experience at Genesis of Portland was

My recent service experience at Genesis of Portland was excellent in the following ways: 1) Michael was courteous and efficient: 2)the service technician did everything he was supposed to do carefully and well. I do have a big gripe. After 25 years with Lexus, the service center atmosphere from garage to waiting area to snacks is a distinct comedown and quite disappointing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that Michael and our service technician provided excellent service at Genesis of Portland. We appreciate your feedback regarding the atmosphere and will take it into consideration as we strive to improve every aspect of our customer experience. Thank you for sharing your thoughts with us.

Great salesperson, not pushy, follow up and communication

Great salesperson, not pushy, follow up and communication were excellent. In and out of the dealership is n a short period of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience at Genesis of Portland! Our team strives for efficient and seamless service. Thanks for sharing!

The Dealer provided a hassle free, friendly environment.

The Dealer provided a hassle free, friendly environment. Chris was well informed regarding the vehicle as well as options for finanacing. Finanace staff was very knowledgeable and helful. Great experience.!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Chris and the finance team at Genesis of Portland made your experience hassle-free and enjoyable. Thank you for sharing this positive feedback, we hope you're enjoying your new vehicle!

Moon was amazing as a professional, knowledgeable sales

Moon was amazing as a professional, knowledgeable sales person. His willingness to help and patient sealed the deal. Finance meeting was actually enjoyable! Five stars for excellent staff!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Moon and our team at Genesis of Portland made your experience so positive! Thank you for the fantastic review. Enjoy your new vehicle!

They are good and take care of the customer.

They are good and take care of the customer. They were professional and courteous. Thank Evan and Jordan for the help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Moin, we're delighted to hear that Evan and Jordan provided you with professional and courteous service at Genesis of Portland. Thank you for the kind words!

I purchased a new vehicle from this dealership and was

I purchased a new vehicle from this dealership and was disappointed my salesperson was not very knowledgeable about the car I expressed interest in. Although Mike M. was quite friendly and easy to work with, he lacked some basic information about key features of the vehicle that I ended up having to Google to obtain. I realize he hasn't worked there long, but he should have been better trained.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We appreciate the feedback and apologize for any inconvenience caused by a lack of information during your visit. We're committed to improving our team's training, so this is valuable input that will help us enhance our service. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out anytime. Thank you.

My experience at Genesis Portland was truly amazing.

My experience at Genesis Portland was truly amazing. From the moment I walked in, I was greeted by a friendly and welcoming staff, making me feel at ease right away. The atmosphere was warm and inviting, creating a comfortable and relaxing environment throughout my visit. The service was exceptional, with attentive staff who ensured all my needs were met and went above and beyond to make my experience memorable. The quality of the offerings exceeded my expectations, and every detail was thoughtfully executed. Overall, Genesis Portland provided an unforgettable experience, and I would highly recommend it to anyone looking for top-notch service and a fantastic experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Elijah, we're delighted to hear that your experience at Genesis of Portland was memorable and exceeded expectations. Our team is dedicated to providing exceptional service in a welcoming environment, so it's wonderful to know we hit the mark for you. Thank you for recommending us!

Our sales experiance was very low pressure and smooth

Our sales experiance was very low pressure and smooth throughout the whole buying process. Our sales rep, Moon, was wonderful to work with. Dillon in finance was great as well, helping us understand and find a payment option that worked for us. Thanks again and it was a pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us at Genesis of Portland! We're delighted to hear that Moon and Dillon made the process smooth and enjoyable. We appreciate your kind words, and we're here if you need anything in the future!

I had an outstanding experience at Genesis of Portland

I had an outstanding experience at Genesis of Portland From start to finish, the service was top-notch. Evan was fantastic—attentive, knowledgeable, and truly listened to my wants and needs. He tailored a package that worked perfectly for me without being pushy or overbearing, which I really appreciated. The attention to detail and customer-focused approach made the entire process smooth and stress-free. If you’re looking for a dealership that genuinely cares about its customers, I highly recommend Genesis of Portland and working with Evan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

David, we're delighted to hear about your outstanding experience with Evan and the team at Genesis of Portland! It's great to know that our customer-focused approach made everything smooth for you. Thank you for recommending us!

I had an outstanding experience at Genesis of Portland!

I had an outstanding experience at Genesis of Portland! From start to finish, the service was top-notch. Evan and the finance team were fantastic—attentive, knowledgeable, and truly listened to my wants and needs. They tailored a package that worked perfectly for me without being pushy or overbearing, which I really appreciated. The attention to detail and customer-focused approach made the entire process smooth and stress-free. If you’re looking for a dealership that genuinely cares about its customers, I highly recommend Genesis of Portland and working with Evan and the team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, we're delighted to hear that Evan and the team at Genesis of Portland provided you with such a fantastic experience. It's great to know they tailored everything perfectly for you without any pressure. Thank you for recommending us, we wish you safe travels ahead!