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INFINITI of Lafayette

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (223 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (223 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very clean facility. The service manager was very...

Very clean facility. The service manager was very knowledgeable. Luay is always very friendly and a pleasure to be around, and my car is always cleaned when it is returned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is my third vehicle with Infiniti of Lafayette! I...

This is my third vehicle with Infiniti of Lafayette! I trust the staff sales and services departments to be true to their word. They have earned my loyalty as a lifelong customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Don’t get any repairs done at the dealer

Unless you have unlimited income or take out a loan, do not have any repairs done at the dealer unless it’s the absolute only place that can perform the job. Other than that it’s a very nice dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best Salesman!!

Absolutely the best salesman that I've ever had!! and the staff was so friendly and eager to help with anything.. Thanks to them all.. especially Luay!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

buyer beware of Qx56 pearl white

They will sale you a preowned vehicle knowing it has a paint defect. Infiniti has agreed to repaint the vehicle which I'm grateful for, however I now have no transportation for two weeks. Infiniti of Lafayette nor Infiniti Corp will give me a loaner or rental.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Will sale you a pre owned with known problem

Was sold a vehicle with a known paint problem Infiniti has agreed to repaint it. However dealer will not accommodate my inconvenience of no vehicle with a loaner. so I'm without a vehicle for 2 weeks. buyer beware they have another Qx56 pearl white 2011 that will eventually peel. Google Qx56 paint you will see.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Consumer response

Saw another white QX56 peeling by their service dept, just proves they been knowing about this issue.

Customer Service Made The Difference!

Luay Alshehabi's level of customer service was the deciding factor in choosing Infiniti of Lafayette for our new QX60! Having completed extensive online research before visiting the dealership, we ultimately based our decision on the customer service we received. Luay's level of knowledge, patience and honesty made our decision to purchase locally an easy one. Thanks for a first class car buying experience. I wouldn't hesitate to recommend Luay and Infiniti of Lafayette to anyone looking for a beautiful vehicle and exceptional customer service. Joseph & Jeanette C.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience! Knowledgeable sales.

We choose Infinity of Lafayette for the friendly staff and the knowledge that was given at the time of looking for the vehicle that fits our family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Luay Alshehabi at Infiniti of Lafayette

I recommend Infiniti of Lafayette and Mr. Luay Alshehabi is the best salesman. My buying experience was quick and enjoyable. Everyone there was nice and helpful including the Finance Manager.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Luay was high energy, professional & extremely knowledgeable! He gave one hundred percent attention to me & my husband , listened & addressed each of our questions and concerns. I highly recommend Luay and Lafayette Infiniti. Love my new QX 60!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.