Reviews
Good experience
The experience was pleasant. The vehicle I purchased is in beautiful condition. Everyone was helpful.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Thomas. We appreciate your business. Come in and see us again soon. Will Palasota, GM
Great service
Have always had great service at David McDavid. This is my second Lincoln. My wife likes to take my car in because she enjoys waiting in comfortable surroundings and the service department is always friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greetings Walter and thank you for your feedback. I am glad that you and your wife have had positive experiences at McDavid Lincon. We appreciate your business and hope to see you soon. Will Palasota, GM
Excellent experience
Nick and Sarah were very courteous and helpful throughout my purchase of a preowned 2014 Lincoln MKS. Their followup on getting a replacement driver's floor mat was appreciated.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for your positive review, Lynn. I am happy to hear that both Nick and Sarah were helpful during your car-buying process. Your business is appreciated. Let me know if you have any questions or concerns. William Palasota, General Manager
Servicing
Richard Anceta always does a great job with my servicing of my Ford Escape.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, James We appreciate your loyal business. Will Palasota, GM
Great Service
Anytime I bring my car in its has always been pleasant with the customer service. The mechanics also try to get you on your way pretty quick which is always great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We always strive to provide personable and excellent customer service. We sincerely appreciate your business and thank you for the review!
Clean Facilities and Re: Services
Major problem: My engine vibrates when I initially start my car and when running the air condition it vibrates periodically. Minor problem: I asked that the wires be rewrapped with tape that were exposed under the drivers front seat. It was not done however the Manager had it done for me causing a delay in me waiting to retrieving my car on pick up day after I was told it was ready. My car had been in shop 3 days. Also it was not washed. I give the Advisor a 5 star rating he was very patient and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Valarie, thank you for sharing your recent experience at David McDavid's Plano Lincoln. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Warm reception, superb customer service
Excellent assessment for the issues. Still have chattering noise from the sunglass storage - do not know what to do about that.....I am trying some soft adhesive cushions, but the clicking sound comes with or without anything stored in it! Perhaps it may be coming from the latch itself???
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Joseph! Thank you for your positive review. We respect our customer's time and budget so we hope to see you here again! We appreciate your positive review!
Service
Lincoln MKZ. Steve Kulos is great!!! The man with a name I cannot remember does a great job with bringing the car out to us after being washed. Please don't call or ask for a survey again. Everything is great except being bugged after the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service!
Outstanding service. Was kept informed throughout the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're always happy to help our customers at David McDavid's Plano Lincoln. Thanks again for the great review!
Denny
Great service!very proffesional . Car looks and runs like brand new
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Dennis! We're happy to help however possible. We appreciate your review and hope we can continue serving you for many years to come.