Dreyer & Reinbold Inc

This is my first time ever having a BMW after only owning a Ford Escape and Jeep Wrangler. For a luxury car brand and dealer, they surely do not act like it. This is the worst customer service ever. One of their dealers, Vu Tran, doesn’t listen and just wants to up charge so he can get his commission. Their service manager Joe Bradshaw doesn’t believe in “customer is always right,” but in fact they and their employees are always right. I purchased an X5 and immediately the GPS was not working. The shark fin on the hood had fell off while driving, something that this dealership says is my fault and that “it was intentional” so fixing it and the gps is not under warranty. For someone who just got a bmw and being introduced this “luxury” car brand, their vehicles and own employees certainly haven’t given off the impression. They act as if they’re Toyota employees hiding behind the BMW badge, but honestly that’s an insult to Toyota since they didn’t even do this BS when I had to fix my girlfriend’s Prius with them. Do not bother doing your service at this branch, they are a completely horrible misrepresentation and fabrication of BMW. Mercedes is definitely winning the rivalry in this. I rather have my Jeep Wrangler again than dealing with this BMW branch, this defective X5 they won’t fix that is covered under warranty, and horrible service and inconsiderate care of their customers. Especially avoid Vu Tran at all costs. Him and Bradshaw tried to charge me $3000 (RIP OFF!!) for antenna replacement, and they refused to guarantee that it would fix the issue in my car. They instead blame the customer for all the problems, when it’s BMW’s problem for the defective shark fin and not fixing it under warranty. They say someone intentionally and forcibly took it off. They’re basically just calling us stupid. Who intentionally takes off a shark fin and messes up the antenna of their car? BMW certainly thinks so. They refused to cover under the warranty. My mother’s X7 shark fin had fell off the same way as my car and they covered that! They are inconsistent. I had already got an oil change, and Vu Tran insisted on getting due for an oil change even though it already happened 2 months prior. He goes off the computer and doesn’t use his common sense. If the computer told him his name wasn’t Vu Tran, he’d probably believe that too. They also fraudulently tried to charge me for filter replacement. The bmw and it’s luxury computer itself would tell me this needs to be replaced. The levels showed all is green and ok. Vu and Bradshaw just wanted to make extra money and mislead their customers. I even came to pick up the car when no service was done and they tried to hold my car hostage and make me pay $500 for parts and labor—when nothing had been done. They said I could just pick it up. Bradshaw never mentioned a $500 bill. He said i could just pick it up. I told them I didn’t need oil change after telling Bradshaw, but Tran still decided include it in the bill. Vu Tran is the worst car dealer I’ve ever seen. Also, beware of their reply to this negative review. They’re going to defend themselves and give a politician-like answer, and they rather spend more time doing that than just fixing my car under warranty. It’s laughable and egregious. AVOID DREYER REINBOLD BMW! Absolute utter garbage. Pompous scammers.

Our salesperson, Chloe, and the entire staff made purchasing our new car a pleasure. We came from several hours away to get our new car upon arrival. Couldn't ask for anything more from the staff there.

Drove two plus hours to see a Mini Cooper they had. Chloe was our salesperson and she is great! She spent time with us going over the car and all of the options. Chloe and Kevin in finance even stayed late to finish up the paperwork so we could take the car home that day. I would recommend this dealership and Chloe to anyone looking for a Mini Cooper.

I was looking to purchase my first Mini but wasn't really sure exactly what I wanted. I had made contact with Chloe Craig from Dreyer Reinbold about some used listings they had. After a couple days of questions I decided to make the 2+ hour trip to go meet Chloe and see the selection. She treated me great and with lots of patience on her part. I narrowed down my search that afternoon and then still that day we made a deal and I purchased my first Mini that just happened to be a convertible. I picked it up this past Friday and I'm enjoying it now. Thank you Chloe for helping me find my Mini.

I dread the car buying experience, but Dreyer and Reinbold does such a good job of setting me at ease. This is the second Mini I've bought with Jim Barth's help. The two experiences were 13 years apart. I know this isn't so, but they create the illusion that, at least for a short time, I'm their only customer.

I have leased 6 Minis from Dryer & Reinbold and the service has been extraordinary! That's 18 years of new Mini Coopers and I'll be back for my 7th in 3 years. Jim Barth rocks!

Dropped off my '15 JCW Mini Cooper for service and they were pleasant and kept me in the loop, as usual. Everyone is so welcoming and nice, from Elijah and Ryann, to Jim, Kylie, Kevin, etc. This is my 2nd Mini that I purchased back in August from Jim Bath and when I'm ready for #3, I'll be back!

Our Salesman Todd Hartley was the best !! It was a great experience and I recommend using him when you go to see your new Mini !! I love mine !!

The best dealership in Indiana if you looking for a car check out Dreyer & Reinbold Mini you will not be disappointed. Jim and Kevin is awesome the best always take good care of me. Everyone at the dealership very nice treat you so well make you feel right at home . I am on my 5th Mini with them and will be with them forever. Thank you so much Jim and Kevin.

I just purchased a 2022 Mini Cooper S convertible and had an excellent experience working with Todd Hartley. He is knowledgeable and helpful, and he kept in touch regularly with updates through the waiting time on the car’s production and shipping. He was very patient and kind with his Mini tutorial on the day of purchase, as well as checking in with me the following day. I was not looking forward to the process of car buying, and he made it easy and fun - as it should be, given it’s for a Mini!