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Vandergriff Acura

(1,420 reviews)
Visit Vandergriff Acura
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 3 awards
2019 state dealer award
2019 consumer dealer award 2015 consumer dealer award
New (817) 380-4975 (817) 380-4975
Used (817) 753-3015 (817) 753-3015
Service (817) 697-3471 (817) 697-3471

Reviews

(1,420 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vandergriff Acura from DealerRater.

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welcome back

Dont do that again, Jeff Carter has sold me everything from TVs , Furniture , to 4 cars now at Vandergriff Acura. in the market again and found out he had left there . ( Vandergriffs Loss ) Phone call today he is Back and doing what he knows how , Making sure the customer is happy and will return even when they dont buy. Vandergriff Please dont let this asset get away from you. He always keeps focused on the good name of his and the company. Thank you Jeff WELCOME BACK SIR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2013 Hyundai Sonata

Go see Max Auzod he helped me getting into my clean Hyundai Sonata , theyre not much for bargaining on the sticker price but the car was worth the price i paid thanks Max!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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An Acura/Honda customer for life!

Last Saturday, September 12, 2015, I visited Vandergriff Acura in South Arlington, Texas for an oil change for my 2005 Acura TSX. Six hours later ... I drove out of the dealership with a 2015 Acura TLX! I've been on the fence a lot lately as to whether or not to get a new Acura before I put too many miles on my TSX. I had an "exploratory" - so to speak - appointment with sales rep Ric Ramirez while my car was being serviced - a big shout out and thanks to service consultant Amber Lowrey! Ric was very pleasant, patient and informative. He dealt with my undecisiveness, anxiety and tears (I truly hated to part with my beloved TSX - I grow very fond of all my cars!) most graciously. The dealership managers Cliff, Robert and finance rep Mike were also very patient and courteous to me. I sincerely appreciate all their help. I am extremely pleased with my new TLX. She and her 1990 Honda Accord (aka "The Old Girl") sister are bonding very well in my garage! Thanks very much Vandergriff Acura sales and service staff! It was a great, yet emotional (for the love of my TSX), car buying experience! I highly recommend your services!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best salesman I've ever had with a car dealership!

Great buying experience. Tom did excellent job, very helpful and courteous. He was very professional and friendly. I will definitely recommend Tom and Vandergriff Acura to family and friends.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Excellent Experience, will definitely come back

We recently purchased certified pre-own 2012 TL from sales representative, Edna Lopez. She was FANTASTIC! Honestly, we did not think we will anything that we like that day. But Edna did it! - with only 2 tries! She was very tentative and easy to talk to. She listens to our needs and was able to find exactly what we were looking for and BETTER! She worked very hard with her manager to give us a fair market price for the car and our trade-in. She even throw in free weekly car wash for us for the life of the car as a bonus! Overall it was excellent experience. We will definitely go see her for our next Acura purchase in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exceptional service

Recently changed to this dealership after many years with another.. This First experience provided exceptional service. The problems were handled under warranty here while the other dealership did not take care of it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Edna is awesome!

Awesome!!!!!!!!! Edna Lopez... Was awesome!!!!!!!!!!! Great experience. First car, and more business to come from me to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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EXCELLENT EXPERIENCE FROM YOUR SERVICE DEPARTMENT

Great place to have your car serviced. The staff was extremely professional and kept me updated on the status of my car. Would recommend to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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New owners TLX

Negotiated by phone, drove to TX and we got what was promised hassle free. We would recommend Jeff Carter he was great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Excellent Cusomter Service

I purchased a 2015 TLX recently. Edna Lopez was my sales person. She was amazing!!! She was very thorough in discussing the purchasing process, explaining all of the features included in the vehicle, and how Vandergriff Acura continues to keep in touch with its customers even after the sale is complete. She was not only attentive to me, but she was also attentive to my children. She made sure they were comfortable throughout the process. This was the quickest and easiest auto purchase I have ever made. Edna is a very sweet and kind person. I will definitely be returning the Vandergriff Acura to work with Edna for my next vehicle purchase. Thank you for the great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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