Reviews
Write a reviewGreat Service Department!
Friendly service all around! The receptionist brought me a cup of coffee and the service technicians and drivers opened doors for me. Service was fast. Great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil Change tire service
I had a great experience at Hooks Lincoln. Very friendly staff and I was provided transportation to a lobby to wait my my 2006 Navigator being serviced. I will bring my vehicle to your dealership in the future for servicing!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Hook's Lincoln in Fort Worth has always gone out of their way to make everything so comfortable. They are wonderful. The service department is under remodel. You can bet it will be comfortable and beautiful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service friendly guys
Everything I did request was done with no problems and in a timely manner.Building is under construction to upgrade but still was fine
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service. Very timely.
I had made reservations for service for a specific time. I had arrived early and the car was taking in right away. It was serviced , washed and vacuumed in a timely manner. The service area is under construction and it appears to look very nice in the future. The service advisors are and have been very helpful to me every time I took my car in for service. Good people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service!
Made appointment for regular service. Arrived at scheduled time and was promptly greeted. Was told the service would take 1-1 1/2 hours. It was actually completed in about 45 minutes. Excellent experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2014 Lincoln Navigator
The staff and ownership are tops 2014 Lincoln Navigator
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service.
Service was done quickly which I really appreciate.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
If you are referring to me...I don't have a title.
The best dealership and service department I have ever experienced!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Retired
I purchased a 2015 Lincoln Navigator. Love my car & everyone was extremely nice & helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase