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Hooks Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (186 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (186 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hooks Lincoln from DealerRater.

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Great service

They are always personable, professional, and most importantly trustworthy. I never thought I would buy a Lincoln, and now I never want to own anything else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A great place to purchase a vehicle.

We went to Hooks Lincoln to take an initial look at the MKX and liked the style, comfortable drive and feel of the car. The incentives available to us, including the loyalty program, were enough to see that we were destined to purchase a vehicle that day and we did. The staff was excellent throughout the purchase. We picked up the car as arranged the next day and are very satisfied with the deal and service we received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service

Very prompt. Helpful and excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mr. Walter Schmid

Fast service. Nice waiting room. Everyone friendly. Refreshments offered

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Hiijs service department

The service department is awesome! Greg is a great front person, his sense of humor along with the rest of the team is what always brings me back. Beyond routine maintenance, shen the chips are down, they are always there for me! Thank you Hooks Lincoln!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Hooks Lincoln

MKX, we could not have been more please. We have the oil changed and washed and it looked great after only a short time. They offered us something to drink while we waited and I had not even finished my coke. Great Service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil Change, Brake Pads, Wash

Did such a good job, I'm coming back Friday................................................

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Senior Accountant

I have never had a bad experience when dealing with Hook's Lincoln and I have been dealing with Hook's for many years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent dealership

As always the service was excellent. Hooks succeeds in providing personalized "small town" service in the city environment. This dealership is the reason I drive a Lincoln.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Realtor

Jim and Cory were very nice to work with. Jim followed up to make sure I was happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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