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Hooks Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (186 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (186 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hooks Lincoln from DealerRater.

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Jennifer Sloan

Hooks provided me with a loaner car while they diagnosed this issue and quickly fixed it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

Used 2010 Lincoln navigator. Great sales staff. Great dealership. Easy to get to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Experience!!

Service was great and done in a professional manner. The service department has friendly, helpful associates, and they are ready to assist you with your needs. I will definitely go there again for my service needs on my MKC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best dealership ever!

My husband and I were unable to make an appointment during office hours yet with no hesitation we were told someone would meet with us that very day. The salesman, Mark, was cordial, informative, and very helpful. There was never a time where we felt pressured. Mark made us fell like family and he haggled the best trade in for our car. We were surprised how we were able to take our new vehicle home even though we didn't have the check with us and Mark met with us for lunch the next day to not only finalize the sale but also take the time to educate my husband on more features of his new car. My husband loves his new Lincoln and we have no buyers remorse as we have experienced that in the past. We feel that we have never had such a great experience car buying ever. We are definitely Hooks customers for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

Service work on 2005 navigator. Service was excellent. All issues on my navigator were resolved quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchase of MKZ

We purchased a 2015 Lincoln MKZ. During the holidays we are very busy could not get in to finalize the purchase. But Troy Hutchinson never gave up on us. We are very grateful for his attention and time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best dealer and service department

Everything is just great - you can not find a better dealer and service department - very helpful at all times. And love my 2014 Lincoln Navigator. Thanks Bonnie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Friendly and very considerate of my needs. Fairly quick with my oil change and inspection.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Jimmy O Young

Navigator L Every one worked very well with us to complete the transaction. Everyone at Hooks worked with us in a very positive and professional manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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exceptional service

excellent customer service above and beyond what i expected. i would highly recommend hooks lincoln.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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