Reviews
Write a reviewMrs Debra Conner
The staff were very friendly and helpful. The maintenance was done very quickly and I would highly recommend Hooks Lincoln for all service and sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
COWTOWN'S FINEST
Came to test drive a MKX that I saw online after talking with Amy Jones, Internet Manager. After arriving and test driving, we decided it wasn't really what I was looking for, but saw a 2012 Cadillac SRX on the lot that was really pretty. Test drove with Mark Grabowski, and decided that was the one. Jeff Bradley had me approved for a loan in under an hour and I was in and out in under 2 hours. Everyone was so nice and friendly, Wonderful Experience!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
We bought our MKC in January and just love it. The service for our first oil change was excellent Everyone at Hooks is so nice. I would definitely recommend them to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
exeptional
Greg and Rick do a commendable job,The facility and the service tech/s are great
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Customer service
I was able to use a loaner car for my non warranty repairs. This kind of service that goes the extra mile is what makes me a Hooks customer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service dept
My car is always taken care of very expediently and cleaner than when I dropped it off. Hooks lincoln service is great!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
friendly service
Vehicle was serviced quickly. Staff was very friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
routine maintanance
due to family emergency I was not able to make an appointment for my oil change but it was due. I called and they not only worked me in within hours of the call but had me back on the road in less than an hour!!!! wonderful and trusted staff
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding service.
Could not have asked for better service. The car was prepped perfectly and the tutorial was very thorough. Top notch in all phases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love My Lincoln Dealer
I went to the service department for an oil change and received excellent service. The staff was very helpful and made me feel at home. They went above and beyond to accommodate me; offering me soft drinks, water, and snacks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase