Reviews
Write a reviewGreat service
I purchased a 2016 Lincoln MKX. The salesman, Troy, was polite, helpful, and not "pushy". The experience I had was pleasant. The finance manager was efficient and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. If you ever need any help, please give us a call!
Great service
I always receive prompt courteous service. The waiting area is pleasant and clean
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, Sharon, we are happy you had a pleasant experience at our dealership. If you ever need any help, please give us a call!
2013 LINCOLN MKZ
I could not expect any better service than what I got at Hooks. When I bought my car, you were in Weatherford. If you had signs up that you were moving,I did not notice them and no one bothered to tell me that you were moving. I am one who believes in buying locally so I can get service from a local dealer. However, since things worked out the way it has, I will make the best of it. I can not say enough good things about the service I have been receiving since you moved to Ft. Worth.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service department
Routine service call turns into awesome service and extra attention!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. Please do not hesitate to give us a call if there is anything we can do for you.
Senior Acountant
I have been dealing with Hooks for many years - and the great service and kindness never stops. Thanks to all of the employees and owners of Hooks Lincoln. Bonnie Soyster
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
"Great Service. Clean Facilities"
I had my car serviced. As always, Greg Bailey was great. Kept me informed along the way. Everything was done in a timely manner and got a wash too!!! Wish the TV in the waiting area would change off FOX channel. Not everyone in Texas enjoys FOX. Good thing the MUTE button worked on the remote, the channel up or down didn't.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dr. and Mrs.
Family owned and run, we like it better than the big guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Super Service
Outstanding service and a loaner to boot. All was just great. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, William, we are happy you had a pleasant experience at our dealership. Please let us know if there's anything else we can do for you. Thanks again for your positive feedback!
Great Service Modern Facility
My 2014 Lincoln MKX has 12068 miles now and upon receipt of their mailer describing "The Works" ($69.95) scheduled an appointment. My bill was zero because it was my 15000 mile maintenance. It took just an hour and their attention to details made it shine like a million dollars. The visit was a total success. Very cordial and prompt. It is always a pleasure to do business at HOOKS Lincoln. David Blank
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience
Great service and pricing. Troy Hutchison was a fantastic to work with, I will definitely suggest him and the dealership to friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for your warm review of the team here at Hooks Lincoln! If there is anything else we can do for you, please give us a call. Safe (and fun) driving!