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Oil change in 2010 Navigator. I was told about several things that need addressing on my vehicle. Some of it my husband can do. I was quoted an outrageous price for parts and labor on a window motor replacement. I can't afford to have Hooks do this. I'll have to see if someone else can do it for less.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
as usual exceptional
After being a customer for over eight years just still being a customer is validation enough just a good job always friendly and efficient
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you chose our dealership! Thanks again for the great review of Hooks Lincoln!
Quick, professional and courteous service
They were professional and courteous when I made my appointment. The service was thorough and the tech was informative. Quick turnaround and I was on my way in no time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service and service department.
MKX 2008. Excellent service. When I called, I received the appointment that I wanted, immediately. The adviser was extremely helpful and fully accommodated my needs. At time of service and I arrived early I was greeted in a friendly manner and we went over items that needed to be covered during this service. All done . It took the appropriate time , a matter of fact it was done faster than I thought it would get done. I have utmost respect for the adviser and technician who kept my MKX in excellent shape all these years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Hans. If there is anything else we can do for you, please give us a call.
Mrs. Nedra Jean Brown
The service was great and the waiting time was at really good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Fast, efficient, courteous, professional service as usual.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you chose our dealership, Sid. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
great service and very nice facility
Every thing was great I couldn't ask for a kinder sales person or a more smoother process yall have good people working there thank u so much
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Owner, Millchell, Inc.
As always, everything was top notch! Scheduling was easy, My visit was informative and I didn't have to wait for service. Thanks so much! Gary Miller
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience
Service and Sales at Hooks is absolutely the best. Feels like Family when you drive in to Service and when you visit the Show Room.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Danny, for the glowing review! We sincerely thank you for your business and hope to continue serving you for many years to come!
Hooks Lincoln
Outstanding. Very personable staff. Friendly and professional. Chip
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase