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Hooks Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (186 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (186 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hooks Lincoln from DealerRater.

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Owner

Oil change in 2010 Navigator. I was told about several things that need addressing on my vehicle. Some of it my husband can do. I was quoted an outrageous price for parts and labor on a window motor replacement. I can't afford to have Hooks do this. I'll have to see if someone else can do it for less.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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as usual exceptional

After being a customer for over eight years just still being a customer is validation enough just a good job always friendly and efficient

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership! Thanks again for the great review of Hooks Lincoln!

Quick, professional and courteous service

They were professional and courteous when I made my appointment. The service was thorough and the tech was informative. Quick turnaround and I was on my way in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service and service department.

MKX 2008. Excellent service. When I called, I received the appointment that I wanted, immediately. The adviser was extremely helpful and fully accommodated my needs. At time of service and I arrived early I was greeted in a friendly manner and we went over items that needed to be covered during this service. All done . It took the appropriate time , a matter of fact it was done faster than I thought it would get done. I have utmost respect for the adviser and technician who kept my MKX in excellent shape all these years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words and review, Hans. If there is anything else we can do for you, please give us a call.

Mrs. Nedra Jean Brown

The service was great and the waiting time was at really good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Fast, efficient, courteous, professional service as usual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership, Sid. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

great service and very nice facility

Every thing was great I couldn't ask for a kinder sales person or a more smoother process yall have good people working there thank u so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Owner, Millchell, Inc.

As always, everything was top notch! Scheduling was easy, My visit was informative and I didn't have to wait for service. Thanks so much! Gary Miller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience

Service and Sales at Hooks is absolutely the best. Feels like Family when you drive in to Service and when you visit the Show Room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Danny, for the glowing review! We sincerely thank you for your business and hope to continue serving you for many years to come!

Hooks Lincoln

Outstanding. Very personable staff. Friendly and professional. Chip

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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