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Mike Calvert Toyota

(1,685 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,685 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Calvert Toyota from DealerRater.

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RUST!

When people write a negative review, most of the time they are upset because of another parties wrong doing. It's a way for them to vent their frustrations out so other people don't fall into the same trap like them. At times, they let their emotions get in the way - and they veer away from the truth. Let it be known that I've had several days to calm down and more importantly...had my coffee before I wrote this. Facts, I bought a vehicle for my wife and 2 infant children. I live out of state and bought the vehicle site unseen. I trusted these people to be my eyes and ears and describe the vehicle in its entirety. I purchased the vehicle and had it delivered to my home residence. Vehicle arrived with holes in the undercarriage (see attached 3 photos). The vehicles frame has been compromised - I repeat THE VEHICLES FRAME HAS BEEN COMPROMISED - I repeat - THE VEHICLES FRAME HAS BEEN COMPROMISED. I have attempted to rectify the situation with S. Salehoun and J. Love with no avail. Please look at the photos and ask yourself, would you allow your children and wife - who are the most important people in your life to get into a vehicle such as this??? I am stating facts. I will be updating this review as this situation transpires. Thank you for taking the time to read this review.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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When people write a negative review, most of the time

When people write a negative review, most of the time they are upset because of another parties wrong doing. It's a way for them to vent their frustrations out so other people don't fall into the same trap like them. At times, they let their emotions get in the way - and they veer away from the truth. Let it be known that I've had several days to calm down and more importantly...had my coffee before I wrote this. Facts, I bought a vehicle for my wife and 2 infant children. I live out of state and bought the vehicle site unseen. I trusted these people to be my eyes and ears and describe the vehicle in its entirety. I purchased the vehicle and had it delivered to my home residence. Vehicle arrived with holes in the undercarriage (see attached 3 photos). The vehicles frame has been compromised - I repeat THE VEHICLES FRAME HAS BEEN COMPROMISED - I repeat - THE VEHICLES FRAME HAS BEEN COMPROMISED. I have attempted to rectify the situation with S. Salehoun and J. Love with no avail. Please look at the photos and ask yourself, would you allow your children and wife - who are the most important people in your life to get into a vehicle such as this??? I am stating facts. I will be updating this review as this situation transpires. Thank you for taking the time to read this review.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Excellent service.

Excellent service. The salesman Sammies Williams was so helpful and made my search so easy. He made sure that I had the best option. I would definitely recommend the service to friends and families. Thank you all for your excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Marvin Tejada was pretty good on sales but the financial

Marvin Tejada was pretty good on sales but the financial department was so rude. Customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service and patience from the salesman Andrew.

Excellent service and patience from the salesman Andrew. Great customer service, and friendly attitude. Definitely will recommend to friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Veronica help us with everything we need help with and

Veronica help us with everything we need help with and gave us the best deal there was

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Veronica was very helpful in this long process.

Veronica was very helpful in this long process. We were given detail by detail on our purchase by both Anthony and Veronica and im very appreciative of the help and patience they both took to get my new family car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stay from these Cheats. Carfax said my car was worth...

Stay from these Cheats. Carfax said my car was worth 8100-8600. Mike Calvert contacted me saying they might be able to offer more, When I went in they said there was a transmission problem and offered 3000. The transmission had been rebuilt at the Ford dealer under warranty less than a month ago. It had a 2 year warranty from Ford. That dealership had offered 6000 for the car. These people will CHEAT you and and RIP YOU OFF

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Excellent service.. The salesman and finance person did...

Excellent service.. The salesman and finance person did great in customer service , friendly and save quality time in delivering fast service ; also great customer relation ship. Thanks for all you do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

After scheduling a 940 am appointment they took 6 hours...

After scheduling a 940 am appointment they took 6 hours to do a rear brake job and an oil change! This morning I tried to clean my windows and NO WASHER fluid! Service department is lousy now after 20 years I have been going there!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.